Patient Experience/Social Media Coordinator

Our Patient Experience Coordinator is the first face patients see when they walk through the doors and the last face they see when they leave. As the Patient Experience Coordinator, your responsibilities span from checking patients in and out, providing product and service information, scheduling appointments, and processing payments. You will be working with both new and existing patients, and ensuring their experience is positive, pleasant, and top tier. Additional duties include answering the phones, keeping the front desk and waiting area tidy and organized, merchandising product and ensuring inventory remains stocked, assisting management and providers, performing openings/closing duties, and remaining up to date with product and service information. Engage in active community interaction through social media and client relations. Manage social media accounts, create engaging content, and promote our services to attract new patients. Collaborate with the marketing team to develop and implement effective social media campaigns and strategies. Your job is vital to the experience of each patient and to the success of Elite MedSpa.

Responsibilities:

- Welcome patients and ensure a smooth check-in and check-out process

- Respond to patients' inquiries

- Manage patient appointments, schedule follow-up visits, and coordinate with providers to ensure to ensure optimal patient flow.

- Manage social media accounts, create engaging content, and promote our services to attract new patients.

- Collaborate with the marketing team to develop and implement effective social media campaigns and strategies.

-Assist providers with patient consultations, procedures , and treatment as needed.

- Handle phone calls, emails , and inquiries from patients, addressing their questions or concerns in a professional and timely manner.

- Support management with various administrative duties as required.

- Maintains patients' records and ensure privacy and confidentiality

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 32 – 39 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• No nights
• No weekends

Ability to Relocate:

• Marion, OH 43302: Relocate before starting work (Required)

Work Location: In person