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Schedule: Monday - Friday Day Shift
Are you passionate about the Patient Experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Experience Concierge today with Henrico Doctors' Hospital Forest.
Benefits
Henrico Doctors' Hospital Forest, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Come join our team as a Patient Experience Concierge. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!
Job Summary and Qualifications
As a Patient Experience Concierge, you willprovide exceptional service to our patient population. You will be responsible for greeting and navigating patients and their guests in registration lobby. You’ll provide assistance to patients checking-in for services and expedite patient flow.
What you will do in this role:
- Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions
- Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the Patient Experience expectations.
- Promotes and demonstrates excellent customer service
- Oversee the daily activities of the front desk and lobby areas including tidiness of the area
- Greet patients upon arrival, and navigate patient flow
- Assist with check in process; monitor patient registration tracker
- Perform lobby rounding to ensure patients are kept aware of their wait time expectations
- Perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors.
- Encourage and assist with patient enrollment in the Patient Portal
- Empowerment to make decisions on their own to help a customer; escalate appropriately
- Understands that our reputation is only as good as our customer’s last experience; ensure it is the best.
- Consistently provide patient flow updates to PTAC leadership
- Assist in resolving real-time patient concerns
What qualifications you will need:
- High school diploma or GED preferred
- Hospitality degree preferred
- Minimum 3 year’s patient access, hotel, restaurant, retail, or customer service experience required
- Previous Patient Access experience preferred
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Experience Concierge opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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