Patient Engagement Supervisor - Remote

Positions in this function are part of an interdisciplinary care team to support patients facing serious illness, including their families and care givers. As part of the leadership team, the Supervisor, Patient Engagement plays a critical role in helping to oversee a team of Patient Engagement Specialists who play a critical role in reaching out to potential customers, explaining the benefits of our program and approach, and scheduling the initial in-home clinical visit with the customer and, where applicable, their family and care giver(s).

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Management of the Patient Engagement Specialists (PES)assigned to support dedicated markets
• Participating in the education, training, and development planning of assigned resources in close collaboration with locally-based operational leadership and market-based clinical leadership
• Administrative management of the PES team, including PTO requests, 1:1s, continuous improvement opportunities, and call coverage for required shifts
• Work in conjunction with national and regional leadership to assist in writing and refining policies and procedures within the scope of the PES responsibilities
• Foster and maintain relationships between local clinicians, the clinical directors and Regional VP’s
• Ensure PES teams consistently and accurately follow expectations regarding processes and procedures, including triage and escalation processes, focused to maximize program outcomes
• Ensure the PES teams have the appropriate systems and technology support required to perform their job functions
• Ensure PES team members’ meet company goals and objectives
• Monitor PES calls to assess competency and determine training and development opportunities
• Monitor management reports to determine performance challenges and improvement opportunities and address appropriately
• Ability to multitask, set priorities, and manage time effectively
• Other administrative duties, as required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of work experience with patient clinical documentation systems
• Experience interpreting and analyzing data
• Experience working with Windows PC Applications with the ability to learn new and sometimes complicated systems
• Work experience using Microsoft Word (editing, drafting, and saving Word documents), Microsoft Excel (editing, creating, sorting, and filtering spreadsheets/data), and Microsoft Outlook (mail, calendaring, and folder management)
• Working knowledge of medical terminology

Preferred Qualifications:

• 1+ years of supervisory experience with direct reports
• Experience managing teams in a multi-site or virtual environment
• Experience in palliative care or hospice
• Bilingual or multilingual fluency, including the ability to read, write, and speak

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington residents is $48,300 to $94,500 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.