Front Office Team Patient Engagement Lead

We are looking to hire Front Office Team members who are driven and team-oriented and ready to manage all administrative operations in our dental office. The team can consist of the following roles:

• Front Desk Coordinator
• Treatment Coordinator
• Office Manager

The Front Office Team is responsible for patient reception, Patient Engagement, appointment confirmation, review and referral management, call, email and text communications, scheduling, treatment plan presentation , patient payments and financing, claims processing, billing and collections, reporting and office administration. To excel in this role, you should be self-motivated, highly organized, a good communicator, customer-focused and work well with and inspire teams. It is important that the prospective candidate understands how to use email, phones, texting, patient management systems, and Microsoft office products.
Benefits:

• Great Pay
• Employee Rewards Program
• Paid Holidays
• Quickly advance your clinical skills with access to our training programs and technology
• Mentorship- access to the industries top leaders that will mentor you for clinical and developmental support
• Paid Time Off, Health, Vision and 401(K)
• Career Advancement

Responsibilities:

• Ensuring office productivity, developing, and managing all internal office procedures and practices.
• Managing the patient experience, while in the Dental Practice
• Communicating with patients via email, phone and text to assist both new and existing patients, as well as emergency cases.
• Managing patient scheduling
• Managing patient treatment plan presentation and financing discussions
• Maintaining the dental clinic’s cash control, staff schedules, general ledger, and billing system.
• Delivering direct individual and team leadership to ensure all office employees produce outstanding client service.
• Coordinating the day-to-day execution of office practices that increase productivity and efficiency.
• Responding to clinical and operational issues in a timely and professional manner.
• Effectively managing an effective office budget.
• Working as a team and in certain cases managing Front Office employees
• Manage by metrics set by the practice owner
• True understanding of dental office insurance billing; medical insurance is a plus!
• Supports the practice by purchasing effectively within the defined budget

How You'll Succeed:

• The ability to use patient management systems and dental office technology.
• The ability to remain calm in stressful situations.
• The ability to work in a team.
• Excellent communication skills.
• Helpful and polite.

Requirements:

• A high school diploma or relevant certification is required
• A minimum of 2 years of dental administration experience or a 2-year degree
• Should have leadership and problem-solving skills
• Dedicated to delivering excellent customer service
• Must be friendly, professional, and highly organized
• Solid understanding of dental billing and insurance procedure
• Previous dental experience is beneficial
• Technology proficiency is beneficial

Open Door Dental is committed to a diverse and inclusive workplace. Open Door Dental is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
For individuals with disabilities who would like to request an accommodation during the interview process, please advise your company contact.