Address
Form of work
SalaryOverview:
Responsibilities:
Qualifications:
EDUCATION:
EXPERIENCE:
LICENSURE/CERTIFICATION/REGISTRY/LISTING:
Talent Pool - Administrative & Clerical
This position handles all first call resolution for the practices assigned to the call center. The employee will transfer calls as appropriate, and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee will assist with making referrals. The schedule for this role is Monday - Friday, 8am - 5pm.
Responsibilities:
- Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. Consistently exhibits the highest level of service to all callers and fellow staff.
- Assists with identifying and initiating necessary referrals for specialist appointments, procedures and tests.
- Contacts patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed. Cancels and reschedules appointments as needed.
- Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned.
- Organizes, expedites and follows-up on any paperwork related to patient care.
- Schedules various types of appointments for providers and communicates any necessary instructions to the patient.
- Takes requests for refills, labs and test results, if required. Assists with patient call backs as is appropriate.
EDUCATION:
High School Diploma or equivalent - Required
EXPERIENCE:
Required: Minimum 1 year of related experience.
Preferred: prior practice scheduling, front office experience. May consider prior call center experience.
Preferred: prior practice scheduling, front office experience. May consider prior call center experience.
LICENSURE/CERTIFICATION/REGISTRY/LISTING:
REQUIRED
PREFERRED
PREFERRED
