Patient Educator

This position is responsible for helping patients learn more about Central Sleep Apnea, their diagnosis and the remedē therapy. The Patient Liaison (Educator) is primarily dedicated to establishing trust and confidence with our patients and helping them assess the viability of our therapy as an option by referring them to our network of healthcare professionals.
This is a hybrid role with the opportunity to work from our Minnetonka, MN, office 2-3 days per week.
Essential Functions:

• Introduce the therapy/company to interested patients in a fact-based and compliant manner.
• Answer questions posed by patients and their caregivers.
• Refer patients to healthcare providers and engage them in the Patient Pathway.
• Develop a solid understanding of our therapy and its clinical application.
• Interact with the providers and the facility.
• Use a variety of tools to connect patients, healthcare professionals, and team members.
• May include training other team members and consulting with our commercial team on specific patient issues or questions.

• RN, LPN or RPSGT certification.
• 5+ years of experience in a healthcare or sleep clinic/diagnostics setting, interacting with patients.
• Customer and patient focused experience.
• Ability to listen to patient needs, prioritize needs/requirements and communicate them to cross-functional teams.
• Detail oriented - ability to manage multiple patient cases and streams of communication in parallel.
• Strong problem-solving skills.
• Ability to self-manage time and activities with an aptitude for change and adaptability.
• Exceptional communication skills, both written and verbal.
• Team-player mindset and willingness to collaborate.
• Proficiency with a variety of software and communication tools.

• Experience with sleep disorders and/or a sleep laboratory.
• Experience with the business and insurance aspects of healthcare.
• Experience providing education to patients/customers.
• Experience with active implantable medical devices.
• Experience with a medical device company.
• Spanish speaking and writing ability.