Patient Coordinator / Customer Service (Healthcare)

Duration: 1 Months+ (Contract to Hire )

Job Description:

• The Center for International Medicine (CIM) serves international patients that are coming from local and international locations to receive care.
• The CIM coordinates and supports the intake process and supports patients and families during their entire experience. 
• The CIM Patient Access Coordinator ensures that international patients are identified, provides intake guidance through email, phone or in person; obtains patient demographics, collect medical records, and completes registration.
• This role will schedule or facilitate the scheduling of patients for appointments as appropriate. The Client coordinates with the clinical team to achieve high level patient satisfaction with the care experience. Provides back-up coverage of the CIM main patient intake desk.

Essential Functions:

• First point of contact for all incoming calls, emails, web inquiries, in person or other means of inquiry for new patient referrals from local, international and/or special population patients. Advise patient on process and COH care/resources. Responsible for correspondence and coordination for all local and international inquiries.
• Facilitates scheduling of medical consultations, diagnostic tests and any other appointments required for patient’s care.
• Performs intake related to patient demographics, collects medical records, and assists Clinical Access Specialist so the patient is assigned to appropriate physician lead for review and triage.
• Coordinates with the Financial team for care charge estimates and communicates estimates to patients. Advises patient of relevant self-pay policy or applicable payment and payment terms. Reconciles patient account with appropriate personnel and hand off to finance team when appropriate.
• Facilitates access to all concierge services required by special population patients (local and international patients, i.e. arranging hotel accommodations, transportation, local cultural services, etc.).
• Manages letters of authorization from payers and obtains extensions or new approvals as needed.

Minimum Qualifications and Experience:

• 1+ years of experience in Customer service in a hospital or clinical environment required.
• Previous patient-facing experience required.
• Experiencing working with cancer patients preferred.
• Experiencing acting as a translator or interpreter between English/Spanish language preferred.
• Exceptional communication skills required.
• Bilingual in English/Spanish required, as well as ability to read and write both English and Spanish.
• Understanding of medical terminology required.
• Experience with medical billing, insurance, finances preferred.

Minimum Education Requirements:

• Bachelor's Degree in healthcare or communications.
• Field experience may substitute for minimum education requirement.