Job Description
Patient Concierge/Medical Assistant needed for busy Plastic Surgery office. Must have professional and courteous conduct with an emphasis on confidentially and professional appearance. We are looking for a team player with a “can do” attitude with the ability to problem solve. Sales experience encouraged.
Work location: Amelia Island office
Front Desk Check In/Check Out-
- Greet and welcome all new patients and visitors to the practice using excellent customer service skills.
- Presents forms (paper and electronic) to be filled out, provides any assistance needed by patient.
- Scans driver’s license/photo identification and both sides of insurance card(s), verify current information on file is accurate and up-to-date.
- Verify and update all demographic and insurance information on established patients.
- Schedule all appointments in a professional, accurate and courteous manner, following template guidelines.
- Responsible for all areas of patient check in and check out.
- Check out all patients and collect appropriate monies due (payment for cosmetic procedures, co-pays). Schedule all follow-up appointments.
- Keeps patients informed of any delays in being taken back by clinic staff.
- Balance all charges and collections showing in computer against encounter forms and all money collected.
- Count change drawer, assures that all money is accounted for. Notify your manager, if there is a discrepancy (over or under).
- Maintains orderliness of waiting area throughout the day, paying attention to the neatness of magazines, brochures, binders, products and removing items discarded by patients.
- Maintains knowledge of our retail, skin care services, Injectables and surgical procedures.
- Maintains professional image through appropriate attire and grooming.
- Performs other duties as needed.
Work Remotely
- No
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- High stress tolerance -- thrives in a high-pressure environment
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Amelia Island
Requirements:- Treats all patients and other staff members with respect, is polite and professional, and keeps patient information private and secure according to HIPAA.
- Ability to effectively triage calls from patients to ensure appropriate scheduling.
- Excellent customer service, communication skills and telephone etiquette.
- Ability to understand patient’s needs and concerns.
- Ability to work as a team member.
- Ability to manage multiple tasks simultaneously.
- Organized with attention to detail.
- Computer proficiency.'