Address
Form of workUnder direct supervision, provides Patient Care activities and performs related support functions.
1. Describe responsibility:
Establish and maintain positive relationships with patients, visitors, and other employees. Interacts professionally, courteously, and appropriately with patients, visitors and other employees. Behaves in a manner consistent with maintaining and furthering a positive public perception of BronxCare Health System and its employees.
2. Describe responsibility:
Contributes to and participates in the Performance/Quality Improvement activities of the assigned department. Contribution and participation includes data collection, analysis, implementation of and compliance with risk management and claims activities, support of and participation in Continuous Quality Improvement (CQI) teams, consistent adherence to the specific rules and regulations of the BronxCare Health System (a) Safety and Security Policies, (b) Risk Management: Incident and Occurrence Reporting, (c) Infection Control Policies and Procedures and (d) Patient and Customer Service.
3. CUSTOMER PATIENT FOCUS: Utilizes the principles of leadership established by the AONE and ANA
• Attitude – Presents to patients/customers with appropriate attitude and appearance
• Privacy – Respects patient/customer privacy. Maintains a secure and trusting work environment
• Phone Etiquette – follows departmental standards concerning the answering of telephones
• Appearance - Maintains an appropriate professional appearance
• Work Environment – Maintains working environment in a clean, safe, orderly manner
• Customer Acknowledgement – Actively listens to patients/customers. Acts in a courteous friendly and helpful manner.
• Patient/Customer Information – Provides appropriate and timely information to patient/customer. Demonstrates knowledge of HIPAA regulatory and patient’s confidentiality.
• Call lights/Client Needs – Identifies and responds to patient/client needs according to hospital standards. Anticipates needs where possible.
• Customer Waiting – Provides appropriate and timely information to customers/patients.
4. Clinical Responsibilities
a) Manages the flow of patients for assigned providers. Monitors the progress of provider. Identifies the next patient scheduled to go into the room based on policy and retrieves that patient from the waiting area using appropriate patient identification technique. Introduces self and escorts patient to exam room.
b) Patient Preparation Procedures:
1) Clean room prior to patient entry into room
2) Two identifiers for patient identification
3) Instructs patient to change in to exam gown when appropriate
4) Questions and completes with patient all screening tools in the EMR.
c) Accurately performs and records vital signs including blood pressure
d) Performs Phlebotomy including finger sticks.
e) Performs vision and hearing testing.
f) Performs blood glucose testing using a glucometer.
g) Instructs patients and obtains specimens, sputum, urine and stool.
h) Assists patients in the use of assisted devices that include walkers, canes and crutches.
i) Transports patients, slips, specimens and materials to and from areas.
j) Prepares and maintains work areas with supplies. Assists with taking inventory of supplies.
k) Reports changes in patient’s conditions to the Registered Nurse.
l) Prepares patient for examination and assists provider during examination.
m) Performs simple unsterile dressings.
n) Obtains and records patients’ weight and height accurately.
o) Assists patient in use of incentive spirometer.
5. Accountability / Work Ethic
• Demonstrates an understanding of the organization fire/safety plan, emergency preparedness plan and patient safety goals
• Removes and or reports broken or damaged equipment promptly
• Checks alarm settings on medical devices and ensures they are audible.
• Checks code cart/defibrillator based on hospital policy. Ensures that all institutional logs are updated as per policy.
• Participates in fire drills and emergency drills as per hospital policy.
• Handles and properly disposes of regulated medical waste as per hospital policy.
• Wears employee ID badge at all times.
• Complies with the organizational procedures with respect to absences, lateness and timeliness of meal breaks.
6. Customer Service
a. Complies with patient right standards and confidentiality; maintains patients’ need for privacy, respect and dignity.
b. Practices infectious control standards.
c. Assesses physical environment and reports conditions that negatively impact on safety.
d. Communicates effectively with patients.
7. Education / Development / Responsibilities
A. Attends all mandatory educational sessions appropriate to the area/unit.
B. Complies with hospital required competencies including skills and HealthStream modules.
7. Education / Development / Responsibilities
A. Attends all mandatory educational sessions appropriate to the area/unit.
B. Complies with hospital required competencies including skills and HealthStream modules.
C. Identifies learning needs and seeks opportunity to address.
- Two to three (2-3) years experience in an acute, chronic or ambulatory care setting.
Completed Patient Care Technician Course.
- BLS
- Certification of PCT (Phlebotomy / EKG) completion
- High School or GED
- Computer Knowledge
