Patient Care Technician I

Kent Campus Hospital

STATUS: Full Time 72 Hours

SHIFT: Evening/ Night

GENERAL SUMMARY:

Summary:

The Patient Care Technician 1 (PCT 1) position is responsible for a wide variety of technical and clerical procedures including the collection of blood specimens. PCT 1 has frequent direct patient contact when performing phlebotomy, specimen collection and specimen transport. Utilizes computers for specimen/test ordering, accessioning and general data entry.

ESSENTIAL FUNCTIONS & ACCOUNTABILITIES:

1. Technical Competence - Independently performs, with appropriate documentation, all tasks including phlebotomy and specimen processing in accordance with established policies and procedures. Ensures accurate patient and specimen identification as well as integrity and acceptability of specimens. Checks outpatient requisitions for accuracy.
2. Organization and Time Management - Performs all tasks within established standards for timeliness without reminder. Adjusts to varying workloads by effectively prioritizing workload to meet the needs of the department and the care of the patients. Assists coworkers with heavy workload. Maintains a clean and orderly work environment. Disposes of waste, replenishes stock and alerts appropriate personnel of low inventory situations.
3. Communication – Demonstrates the ability to effectively communicate with co-workers, nurses, physicians, and patients. Relays messages accurately, concisely and in a timely manner. Answers the telephone and conducts conversations in a professional manner, always using AIDET with patients and visitors. Demonstrates competency in appropriately completing a Safety variance report when appropriate. Consults with technical staff as necessary regarding any unusual or unexpected situations.
4. Performance Standards - Consistently uses safe work practices including appropriate use of equipment and PPE. Maintains low error rate. Shows initiative in completing mandatory requirements, training, and educational assignments on time. Consistency in accomplishing tasks in a timely manner. Recognizes factors affecting specimen/test acceptability. Maintains confidentiality of information. Displays effective problem-solving skills. Abides by all Bayhealth policies and procedures.
5. Safety/Infection Prevention - Ensures all Infection Prevention / Safety protocols are always followed . Consistently uses safe work practices including appropriate use of equipment and PPE.
6. All other duties as assigned within the scope and range of job responsibilities.

REQUIRED MINIMUM EDUCATION AND CREDENTIAL:

• Education Certificate Program
  High School Diploma or GED
  Phlebotomy
  Or Certificate Program in EKG, Medical Assistant, Patient Care Technician, or Nursing Assistant. Or 5 years of phlebotomy experience.
  
Credential None Required

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EXPERIENCE:

Required: Training in Phlebotomy.

Preferred: Previous experience in healthcare setting.

PREFERRED EDUCATION AND CREDENTIAL:

• Education
Credential Basic Life Support

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