Company

University Of UtahSee more

addressAddressSalt Lake City, UT
type Form of workFull-time
salary Salary$38,272 - $48,960 a year
CategoryInformation Technology

Job description

The Patient Care Coordinator provides exceptional care by acting as a liaison between student dentists and patients in the coordination of their care. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between students, patients, dental staff, and other various departments. The Patient Care Coordinator will work in a fast-paced, team environment.
As a member of the School of Dentistry team you are expected to form positive and productive relationships with peers, students and leadership to support the mission, vision, values, and PROMISE standards of the organization. You are expected to encourage and foster a supportive, anti-racist, equitable, and inclusive environment for our patients, students, faculty, staff, and the communities we serve.

Responsibilities
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Essential Functions
1. Provides specialized scheduling support for two designated group practices.
2. Acts as a liaison between the student dentists and patients in the coordination of their care.
3. Oversees the continuity of Patient Care to enhance the Patient Care experience.
4. Communicates with patients in a confidential, professional manner using empathy, tact, and diplomacy.
5. Assists in Patient Care scheduling needs in collaboration with the student dentists.
6. Schedules and registers patients into Epic while proactively filling schedules for patient recalls and follow-up care.
7. Reviews billing requirements for patients’ treatment plans and schedules accordingly.
8. Manages patient correspondences and administrative letters via email, phone, mail, and MyChart.
9. Performs other administrative duties, as required.
10. Assists in the orientation, education, and training of dental students, residents, and staff on clinical procedures and protocols.
11. Adheres to standards set by OSHA, HIPAA, FERPA, CODA, and other standards.
12. Participates and contributes in committees and discussions regarding clinic operations, protocols, and/or quality assurance.
13.
Knowledge / Skills / Abilities:
  • Demonstrated potential ability to perform the essential functions of the job as outlined above.
  • Ability to maintain a professional demeanor in stressful or difficult situations.
  • Ability to provide care appropriate to the patient demographic served.
  • Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
  • Ability to assess data regarding the patient’s status and provide care, as detailed in the department’s policies and procedures manual.
  • Demonstrated excellent communication, interpersonal, organizational and follow-through skills.
  • Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced and evolving environment.
  • Ability to work efficiently and independently.
  • Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes.
  • Ability to assimilate data from various sources.
  • Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
  • Ability to navigate a facility with multiple providers and services.

Problem Solving
This position provides independent coordination and decision making for all activities of a specified program. The program outcome often impacts the University as a whole. Acts as a liaison between internal and external constituencies involved in program activities. Problems arising from these coordination efforts will be addressed by the incumbent who will refer to the manager for issues outside of program policy and procedure guidelines.
Comments
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.
The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient’s status and provide care as described in the department’s policies and procedures manual.

Minimum Qualifications
Bachelor’s degree in a related field plus one year directly related experience or equivalency (one year of education can be substituted for two years of related work experience) required. Demonstrated ability to work independently, analyze and make decisions related to program content. Strong coordination and organizational skills required to prioritize conflicting deadlines. Demonstrated human relations and effective communication skills are also required.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Type
Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.


Posting Specific Questions

Required fields are indicated with an asterisk (*).

  • * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
    • Yes
    • No
  • * Indicate the number of years experience you have in coordinating program activities, developing and implementing program goals, creating financial reports, and/or editing promotional or educational materials:
    • No experience
    • Less than 1 year
    • 1 year or more, but less than 2 years
    • 2 year or more, but less than 4 years
    • 4 years or more

Applicant Documents

Required Documents
  • Resume
Optional Documents
  • Cover Letter
  • Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission
  • Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169

Open Date
03/20/2024

Requisition Number
PRN38016B

Job Title
PS Coordinator, Admin Program

Working Title
Patient Care Coordinator

Job Grade
D

FLSA Code
Administrative

Patient Sensitive Job Code?
Yes

Standard Hours per Week
40

Full Time or Part Time?
Full Time

Shift
Day

Work Schedule Summary
Monday – Friday, hours may vary due to clinic needs.

VP Area
U of U Health - Academics

Department
01478 - SOD - EDUCATION

Location
Campus

City
Salt Lake City, UT

Type of Recruitment
External Posting

Pay Rate Range
$38,272 - $48,960

Close Date

Open Until Filled
Yes

Benefits

Retirement plan
Refer code: 8826022. University Of Utah - The previous day - 2024-04-01 06:23

University Of Utah

Salt Lake City, UT
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