Patient Care Coordinator/ Receptionist

Grow with one of Rhode Island's up and coming small businesses! Atlantic Audiology, Inc has been voted BEST HEARING AID CENTER or in top 3 by the Providence Journal Reader's Choice competition since 2019. Our goal is to make everyone aware of the importance of hearing care as part of healthcare. On a daily basis we have the ability help patients significantly improve their quality of life through better hearing! What an amazing honor! Would you like to help us with this goal?

Atlantic Audiology, Inc, is a privately owned and operated audiology practice specializing in hearing evaluations and hearing aid fitting and service. We have 2 locations serviced by 2 Doctors of Audiology and 1 Hearing Instrument Specialist.

At Atlantic Audiology Inc, we believe that each patient is unique and the impact of their hearing loss is unique as well. By developing a more personal relationship with our patients, we are better able to address their needs through individualized counseling and device selection.

We are looking for a new front desk Patient Care Coordinator/supervisor who would be able to work in both our Cranston and North Kingstown offices. The ideal candidate should be a strong leader and self-starter. We're looking for a high-energy individual who is interested in helping us provider the utmost service for our patients while multi-tasking in our fast-paced environment. This person would be in charge or supervising our Patient Care coordinators in both locations (currently 2 employees) and assisting with calls.

Other tasks include:

• Learning and becoming proficient using Blueprint OMS- our hearing aid specific software utilized in the clinic. On-the-job-training provided.
• Registering new patients over the phone and coordinating delivery of new patient paperwork
• Booking appointments appropriately.
• Verifying insurance information
• Receiving deliveries and mail
• Check-in and check-out patients before and after appointments
• Completing payments in our accounting system.
• - Reconciliation of insurance payments using BluePrint OMS and Office Ally (on-the-job-training)
• Coordination with the audiology assistant for mailings and patient and physician outreach
• Ensuring that all paperwork/ physician orders are in place for appointments. Overseeing staff completion of registrations/bookings etc.

- Possibility to transition into a full office manager role for the right candidate over time.

- Also possibility to learn billing/insurance for advancement in daily roles.

To be considered for this position please provide a cover sheet with answers to the following questions along with your response to this listing:

1. What makes you stand out as a good fit for this position?

2. What work experience have you had previously that would help you in this role?

3. What makes you interested in applying for this position?

Other benefits:

- Two weeks PTO after first 3-months of employment.

- Monthly and quarterly bonuses for meeting practice team goals.

- 401k with 4% employer match after 1 year of full time employment.

- Office hours are 8 to 5 Monday through Thursday and 8-12 on Fridays. Option of 8-4 daily if the candidate prefers this option.

At least 1 year of medical office experience REQUIRED.

Resumes only- no calls please.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Paid time off

Healthcare setting:

• Private practice

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• Associate (Required)

Experience:

• Customer service: 2 years (Required)
• Computer skills: 5 years (Required)

Ability to Relocate:

• Cranston, RI: Relocate before starting work (Required)

Work Location: Multiple locations