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SalaryLocation/Org Data : Brand Logo: Overview:
As a crucial member of our team, you will play a vital role in ensuring efficient patient flow and providing exceptional service.
Must have flexibility to work at any of our three locations. Our locations are: Wauwatosa, Oak Creek and Mequon. Responsibilities:
EDUCATION:
High school diploma or equivalent preferred
EXPERIENCE:
Dental Front Office experience preferred
LANGUAGE:
COMPETENCIES:
To perform the job satisfactorily, an individual should demonstrate the following competencies:
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Exciting Opportunity at a Progressive Endodontic Office!
Are you ready to join a dynamic team that prioritizes high-quality care and a friendly atmosphere? We have an immediate opening for a Full-time Receptionist / Patient Coordinator at our fun and innovative Endodontic Office.
As a crucial member of our team, you will play a vital role in ensuring efficient patient flow and providing exceptional service.
Our benefits include:
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Pay range $18-$20 based on experience.
Must have flexibility to work at any of our three locations. Our locations are: Wauwatosa, Oak Creek and Mequon.
Core duties and responsibilities include the following. Other duties may be assigned.
- Greets and checks in patients and visitors. Consistently provides an upbeat and welcoming atmosphere for our patients
- Registers patients by verifying that a patient’s record is up to date and accurate.
- Makes appropriate changes in the computer system and on the patient's chart.
- Scans documents for patient file including driver’s license, insurance card, and referral form.
- Verifies patient insurance prior to the scheduled date of service and effectively and accurately communicates benefits to patients.
- Obtains necessary documentation or records prior to patients’ scheduled date of service.
- Answers telephone and responds to inquiries including email correspondence from patients.
- Schedules appointments and enters into schedule.
- Checks patients out and collects payments from patients and reconciles daily cash reports.
- Conducts reminder calls to patients.
- Maintains a positive and team-focused mindset to ensure a consistently high level of collaboration daily.
- Collects, sorts, distributes, and prepares mail.
- Maintains/cleans lobby and reception area.
Please note that additional responsibilities may be assigned.
Qualifications: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION:
High school diploma or equivalent preferred
EXPERIENCE:
Dental Front Office experience preferred
Knowledge of dental software programs a plus
Customer Service: 1 year (Preferred)
Dental office: 1 year (Preferred)
LANGUAGE:
English (Required)
Spanish (Preferred)
License/Certification: Driver's License (Required)
Shift Availability: Day Shift (Required)
Work Location: In person.
Must have flexibility to work at any of our three locations. Our locations are: Wauwatosa, Oak Creek and Mequon.
COMPETENCIES:
To perform the job satisfactorily, an individual should demonstrate the following competencies:
- Technical Skills – Assesses own strength and weaknesses; pursues training development opportunities; strives to continuously build
- Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
- Interpersonal Skills – Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
- Oral Communications – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to
- Written Communication – Writes clearly and informatively; able to read and interpret written information
- Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
- Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment
- Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values
- Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; respects diversity
- Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
- Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
- Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality
- Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
- Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the
- Attendance/Punctuality – Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and
- Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments;
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