Patient Care Coordinator

Are you ready to begin a rewarding journey as a Patient Care Coordinator with Ortho Sport and Spine Physicians? We're searching for a compassionate and organized individual to join our exceptional crew. If you have a knack for providing stellar Patient Care, a passion for helping others, and a desire to grow professionally, keep reading because we have the perfect opportunity for you!

Job Title:Patient Care Coordinator

The Front Desk Receptionist position is responsible for welcoming patients, setting appointments, and checking patients in and out, while maximizing patient satisfaction and utilization of treatment rooms.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Welcome patients and visitors by greeting them in person or on the telephone; answering or referring inquiries

• Optimize patient satisfaction, provider time, and treatment room utilization by checking in the patient in a timely fashion
• Maintain patient accounts by obtaining, recording, and updating demographic and financial information
• Schedule patient appointments at the end of the visit
• Maintain open communication with pre-cert team regarding orders for daily patients

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• HIPPA and OSHA compliance; promote a safe work environment at all times
• Excellent communication skills with the ability to communicate effectively with the patient, medical staff, insurance companies and others as relates to the case
• Caring demeanor toward patients and co-workers
• Clinical knowledge and familiarity with medical terminology
• Working knowledge of computers, fax, copiers and other technology
• Available to work at various locations, when needed
• Strong administrative skills, with attention to detail and accuracy
• Bilingual (English/Spanish) is a plus
• Prior medical receptionist experience, preferably in a spine or orthopedic setting is a plus

Education/Experience:

• High School Diploma or GED required
• Associate or higher degree preferred
• 3-years medical front desk experience
• Customer service background

Language Ability:

• English
• Bilingual (English/Spanish) preferred

Math Ability:

• No math abilities required

Reasoning Ability:

• Ability to learn and adapt in fast paced environment.
• Attention to detail.
• Self-motivated.
• Highly organized.
• Able to multitask.
• Excellent communication skills (written and verbal).
• Must have excellent phone and customer service etiquette.

Computer Skills:

• Proficient with Microsoft office Excel and Word
• Functional computer literacy with the ability to learn electronic medical record software

Our Work Environment:

At Ortho Sport and Spine Physicians, we foster a professional and supportive work environment. Our team values collaboration, innovation, and a patient-centered approach. Together, we strive to deliver exceptional care and continuously improve our medical practice.

Ortho Sport and Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or Georgia law.