Patient Care Coordinator

Patient Care Coordinator

Reports to Patient Operations Manager

Full Time

Patient Care Coordinator Job Description

LunaJoy is a leading and innovative psychiatric telehealth company dedicated to providing accessible and high-quality mental health specializing in the female life cycle: childhood, adolescence, adulthood, reproduction, and aging. We support women throughout their unique life events and changing behavioral health needs at each life stage through personalized therapy. By leveraging cutting-edge technology and building a team of experienced mental health professionals, we are committed to breaking down barriers and ensuring that women have the resources and mental health services available to support their mental and physical wellness.

Job Summary:

As a Patient Care Coordinator at Luna Joy, you play a crucial role in ensuring a seamless and positive patient journey and experience. This position involves coordinating Patient Care, facilitating communication between interdisciplinary teams, patients, and addressing inquiries related to payments and appointment setting.

Responsibilities:

• Serve as the primary point of contact for patients interested in Luna Joy services
• Communicate effectively with patients to schedule appointments, provide instructions, and address inquiries.
• Schedule telehealth appointments based on patient availability and provider schedules.
• Send appointment reminders and ensure timely communication of telehealth instructions to patients.
• Maintain accurate and up-to-date patient records in the telehealth system.
• Document patient interactions, appointment details, and any relevant information in electronic health records and GHL.
• Assist patients with technical aspects of telehealth platforms, ensuring a smooth and user-friendly experience.
• Troubleshoot common technical issues and escalate complex problems to the appropriate Managers and IT support channels.
• Verify patient insurance information and coverage for telehealth services.

• Assist patients in understanding billing processes related to telehealth appointments.
• Monitor and evaluate the quality of telehealth interactions, providing feedback to healthcare providers as needed.
• Collaborate with the quality assurance team to ensure compliance with telehealth standards and protocols.
• Advocate for patient needs and concerns, ensuring a patient-centric approach in all telehealth interactions.
• Address patient feedback and collaborate with the patient experience team to enhance service delivery.
• Provide patients with information and resources on how to maximize the benefits of telehealth services.
• Assist in developing patient education materials related to telehealth.

Qualifications:

• Proven experience in a Patient Care coordination or similar role.
• Strong communication skills, both verbal and written.
• Familiarity with telehealth platforms and technology.
• Knowledge of medical terminology and insurance processes.
• Excellent organizational and multitasking abilities.
• Compassionate and patient-focused approach.

Benefits:

• Professional development opportunities
• Remote work options

Job Type: Full-time

Pay: $7.25 - $12.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Remote
• Telehealth

Work Location: Remote