Patient Care Consultant, Plastic Surgery

The Patient Care Consultant (PCC) will work for Boston Center for Plastic Surgery, the premier cosmetic and Plastic Surgery practice in Boston.

The PCC will be responsible for plastic surgeons patient base and practice, representing our commitment to excellence and personalized care.  The PCC will also manage the lead generation for potential patients from initial inquiry to follow up.  Additionally, the PCC will perform administrative duties relevant to surgical operations.  This position includes surgery scheduling, appointment reminders, patient records upkeep, updating EMR systems and scheduling all aspects of a patient’s surgical procedure.

Our ideal candidate is positive, highly motivated, detailed oriented, and coachable. You take
great joy in connecting with people to help them achieve their goals.

Please send a cover letter outlining why you think you'd be a great fit for this role, along
with your RESUME to sannulli@apderm.com . Submittals without a cover letter will not be
considered.

Benefits:

• Salary range $70k- $95K
• Comprehensive Medical, Dental, Vision, Pet, Identity Insurance Options
• Generous PTO and Paid Holidays
• 401k Match Program
• Company Paid Life Insurance
• Tuition Reimbursement
• 40% off Cosmetic Services and Products, outside of surgeries
• Free Botox
• Incentives for surgical sales
• Quarterly Jane Iredale Tester Products at Cost
• Modeling Opportunities Available for Trainings
• Discounts with Echelon to Purchase Exercise Equipment
• Discounted Home, Auto and Renters’ Insurance

Duties/Responsibilities:

• Communicate with new leads daily to educate and qualify through one-on-one phone
  consultations, following best practices and call procedures
• Manage and track leads using CRM and practice management software
• Follow-up on existing leads via phone, email, text
• Connect with patients and maintain detailed records regarding their goals, health
  history, lifestyle, financial situation, etc.
• Clearly communicate value by educating patients about our surgeons accolades, the
  preparation, procedure and recovery throughout the surgical process
• Follow proven best practices to prepare patients for in-person consultations, booking
  surgery and paying deposit
• Overcome objections with the goal of scheduling viable and qualified patients for elective
  medical procedures
• Become each patient's resource and advocate in helping them to achieve their goals.
  This includes conversations about finances, planning for recovery/down-time, etc.
• Conduct in-person consultations with our surgeons, deliver quotes, book patients for
  surgical procedure
• Create and experience and environment where patients feel safe, secure, supported and
  excited to embark on their personal improvement journey with our practice

Essential Skills & Abilities:

• Strong level of organization, prioritization, and time-management to “get things done”,
  without compromising quality
• High attention and care for detail, with the ability to remain focused
• “People person”; have the ability to connect with patients on an intensely personal level
  to understand their needs
• Possess the desire to continuously improve and expand knowledge, techniques and
  approach.
• Ability to understand key drivers to successfully close sales & achieve target goals
  through analytics
• Computer skills - must be comfortable with standard office programs and ability to learn
  EMR and CRM
• Bachelor's Degree