Patient Advocate

We are seeking a patient focused individual to be the Patient Advocateat our Edina, MN location.

If you have a passion for providing exceptional patient care, are personable, collaborative, attuned to accuracy and fine detail, and would like to join a nationally known and high performing team, we would like to talk to you.

Responsibilities:

• Reviews Part B Drug assistance applications for accuracy
• Submits and monitors Part B Drug applications. Communicate status of applications to the clinics.
• Counsel patients on their financial responsibilities for high-cost drugs and the process of applying for assistance.
• Provides resources and guidance for patients with copay assistance programs and insurance guidelines.
• Reviews clinic appointment schedules to identify patients needing free drug.
• Answers the phone promptly to assist patients and payors with questions and concerns.
• Informs the business office and clinic staff of changes in drug assistance policies and procedures.
• Participate in bi-weekly and quarterly meetings with drug company reimbursement specialists.
• Holds all patient accounts and medical information in strict confidentiality according to HIPAA guidelines, without exception.
• Identifies Part B Drug delinquent accounts prior to patient office visit and notifies patient of clinic payment expectation and relays this information to the appropriate personnel for collection.
• Performs other duties as assigned by the business office manager, CFO, administrator, or the physicians.

Required Skills, Abilities and Attributes:

• Must be organized, pay attention to details, and be motivated to provide excellent patient care
• Have proven excellent communications skills
• Be a collaborator who works cooperatively and respectfully with all doctors, supervisors, and co-workers
• Displays a desire to perpetually “Learn and Grow”
• Efficient and highly accurate user of applicable information technology and health care management systems
• Proven provider of professional and friendly of customer / patient service experience
• Experience with insurance and out-of-pocket patient responsibility preferred
• Awareness of drug assistance programs, policies, and procedures preferred
• High comfort level with medical terminology and financial conversations
• Excellent skills in ability to prioritize multiple tasks with attention-to-detail and accuracy in work
• High School Degree or GED

We offer excellent compensation and benefits, to include:

• Paid Holidays - 7 days per year
• Personal Time Off (PTO) - 16 days per year
• Health Insurance
• Health Reimbursement Account
• Health Savings Account
• Dental Insurance (free single coverage)
• Flexible Spending Accounts
• Basic and Supplemental Term Life Insurance (free single coverage)
• Long Term Disability (free single coverage)
• Long Term Care (free single coverage)
• Short-Term Disability
• Vision
• $250 in uniform (scrubs and shoes) reimbursement

About Retina Consultants of Minnesota (RCM):

RCM has 9 Minnesota locations - St, Louis Park, Edina, Edina Specialty, Woodbury, Blaine, Duluth, Maplewood, Anoka, and Mankato.

Everything we do…. every decision we make…takes our Guiding Principles into consideration. Our guiding principles are:

• We exist to serve our patients. We will provide the best available medical skills, technology, and service. We will be their advocates. We will care for our patients as if they were members of our family. We will treat our patients with respect, dignity, and kindness.
• We are proud of our dedicated staff. We will strive to provide a rewarding career with opportunity for personal and professional growth. We will promote teamwork. We will provide a respectful and safe working environment.
• We are humbled that other doctors entrust their patients to our care. We will be available when we are needed. We will promptly communicate the results of patient evaluation and treatment. We will respect the referring doctors’ relationships with their patients.
• We recognize that we have a responsibility to our community. We will strive to be desire to perpetually “Learn and Grow”
• Efficient and highly accurate user of applicable information technology and health care management systems
• A good corporate citizen. We will function ethically. We will be prudent in our stewardship of healthcare resources.
• Medical advances are critical to our patients. We will remain at the forefront in the search for new knowledge and treatments of retinal disease. We will participate in clinical research. We will share our knowledge with our patients and referring doctors, and with our retinal colleagues around the world.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Clinic

Application Question(s):

• What interests you in this position?

Experience:

• work related medical insurance: 2 years (Preferred)
• phone experience with medical patients: 2 years (Preferred)
• Customer or Patient Service: 2 years (Preferred)
• patient billing: 1 year (Preferred)

Work Location: In person