Patient Advocate

We are now hiring a compassionate and dedicated Patient Advocate in Parsippany, New Jersey.

 Please apply now for immediate consideration/ interview!!!

 This is temporary role that is a 6 months contact with possible temp to hire!

Principal Duties and Responsibilities

• Works in conjunction with the Field Sales Force and the Patient Service Representative to contact patients, prior to receiving the System to discuss a patient’s balance or to make self- pay arrangements.

• Answers all voice mail and emails received in the Patient Advocacy voice or mail boxes.

• Takes calls from patients to review and discuss benefits, payment arrangements or discusses financial payment plans for patients’ who are unable to pay the entire amount owed.

• Takes credit card information from patients and payers, and processes them for payment. Once the payment is processed the Patient Advocate will send a receipt to the patient or the payer to confirm receipt of the payment

• Reconciles the credit card reports with the payments received and passes the information along to the cash poster to reconcile the bank deposit.

• Tracks calls in and out of the department monthly

• Reviews accounts for mail received and responds accordingly.

• Registers complaints on the Non-Product Complaint Form as received

• Reviews and submits accounts to the collection agency based on the time frames outlined.

• Demonstrate the ability to document data enter all related job requirements in the current operating system.

• Reviews the file and updates the system with accurate or new information appropriately

• Other job functions as determined necessary and as assigned by management.

Expected Areas of Competence:

• Knowledge or understanding of commercial insurance, Medicare, Medicaid, and other governmental and private insurance products.

• Medical terminology and health insurance background required

• Understanding on health insurance concepts and benefit design required

• Excellent customer service skills, analytical problem-solving skills, strong written and verbal communication skills, professional telephone manner and well organized

• Able to work with balancing team and individual responsibilities

• Experience using Microsoft Office tools such as Work and Excel

• Ability to learn and use proprietary programs such as FileNet, A/S 400, IFM

 

Education/ Experience Requirements

• Minimum of 3-5 years’ customer service experience and/or medical background

• Spanish Speaking a Plus

Pay: $22 per hour  

Monday - Friday

8:30am -5pm and one day 10:00-6 each week

2 days in the office each week currently but it could change to 5 at any time. 

Pay Details: $22.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.