Call Counselor II

Are you working in a healthcare environment and ready for a change?

PAF’s Financial Support Programs help patients that are suffering a life threatening or debilitating illness. We are seeking Call Counselor II Reps to join us here in Hampton, VA. This team assists patients telephonically within a patient centric environment.

This role qualifies for a hybrid work schedule, working 3 days a week from HOME and only 2 days a week at our Hampton, VA location.

Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996. Our mission is to provide case management services and financial aid to Americans with chronic, life threatening and debilitating illnesses. To read more about us, please visit our website at www.patientadvocate.org .

What would you be responsible for handling if you joined the Financial Support Services Team?

A Call Counselor II Representative answers incoming calls and collects patient information. Educates approved patients on program guidelines including verification of diagnosis requirement, claims submission process and, when applicable, income verification process.

Qualifications:

• A true compassion for others’ well-being with empathic listening skills
• The ability to work full-time hours from 8:30 a.m. – 5:00 p.m. Monday thru Friday
• Ability to talk and type at the same time
• 3+ year of professional work experience within one of the following areas: healthcare environment, social work, or health insurance (strong customer service or call center experience may also qualify)
• Highly preferred: medical terminology and knowledge, healthcare related certifications and/or Associate degree

Offers contingent upon favorable background and credit checks

Compensation and Benefits: Offers are based on relevant experience within a healthcare environment. PAF is pleased to offer our employees a comprehensive benefit package. Our benefits include – health, dental & vision options, STD/LTD, group life & AD&D, group accident and cancer plans, hospital indemnity plan, paid holidays, vacation, sick and personal leave, paid winter shut down, 401k with matching, and various wellness programs.

To Apply: This is an excellent opportunity to join an organization that makes a difference! To apply, please send your resume through Indeed for consideration.

Our Core Values: Passion for Patients, Kindness, Accountability, Respect & Excellence

PAF is an Equal Opportunity Employer

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
We use a remote interview process and we are following current CDC guidelines at our offices in Hampton, VA

Ability to commute/relocate:

• Hampton, VA 23666: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Healthcare: 3 years (Preferred)