Patient Advocate

GENERAL DESCRIPTION OF RESPONSIBILITIES

Maine Eye is looking for a Patient Advocate to be a friendly first point of contact for all new and existing patients. Must be able to work independently and as a team from a remote setting. This is an excellent opportunity for an organized candidate who can work in a fast-paced position with a great team. The Patient Advocate will schedule all new patient appointments and process all new patient paperwork.

This position generally works normal business hours Monday-Thursday 8:00 a.m. – 4:30 p.m. and Friday 7:30 a.m. – 4:00 p.m. Flexibility in schedule is needed from time to time in order to meet business goals and provide exceptional patient service. Maine Eye Center reserves the right to ask remote employees to commute into the office when/if needed to complete essential functions of this role.

Responsibilities include and are not limited to:

• Providing excellent customer service
• Scheduling the first appointment for all new and established patients to MEC, while following individual clinic scheduling guidelines
• Informing new patients of department-specific expectations such as wait times, dilation, and any additional fees
• Communicating the status of the referral to the referring doctor
• Inputting all pertinent patient information into Allscripts
• Requesting and obtaining necessary medical information prior to first appointment and making patient charts available to the physicians
• Serving as the point of contact for any phone calls from new patients
• Verifying insurances upon patient registration
• Requesting and processing insurance referrals
• Creating a strong relationship with referring physicians
• Other duties as assigned by supervisor

EXPERIENCE

Minimum of one year of administrative experience. Must be an independent thinker and possess excellent customer service and problem solving skills. Must be able to communicate clearly and efficiently to both patients and doctors as well as internal and external customers. Demonstrated knowledge of medical terminology and intermediate computer skills (Microsoft Office and EMR) are necessary. Experience with basic office equipment including telephone, photocopier, and fax machine. Excellent organizational skills are required.

EDUCATION

High school diploma or equivalent is required.

LICENSES / CERTIFICATIONS

None required.

PSYCHOLOGICAL DEMANDS (in a usual workday)

Must possess excellent organizational and time management skills in order to handle multiple and sometimes conflicting tasks. Must be able to work with minimal supervision regarding time management and have the ability to consistently make sound, ethical decisions in emergency situations. Demonstrated ability to make accurate assessments while establishing and maintaining effective working relationships within the organization.

HEALTH AND SAFETY

• Know and follow all safety rules and procedures
• Follow proper Workplace Ergonomics
• Report any unsafe act or workplace conditions

CONFIDENTIALITY

• Ensure HIPAA compliance

BENEFITS
Medical
Dental
Short Term Disability
Basic Life/AD&D
401(k) Program with Profit Sharing
Other voluntary benefits
Paid Time Off

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote