Patient Account Representative

Altru Health System PO Box 6002 Grand Forks, ND 58201 Pay Range: $16.26 - $24.38 This position will be onsite for the initial 6 month training period. The position would then be part of an onsite rotation in addition to some remote work.
The Patient Account Representative works closely with our customers, staff and external vendors to assist with accounts receivable resolution. The representative ensures daily processing of outstanding balances. This position is responsible for maintaining compliance and supporting continuous improvement efforts.

• Evaluates, develops and implements action plans to arrange payment of outstanding balances.
• Performs account analysis and educates guarantors in regards to payment issues on outstanding patient balances.
• Assists guarantors who have minimal or no insurance coverage to determine a course of action to maximize prompt payment and minimize bad debt.
• Processes assigned computer generated bills. Initiates collection activities and carries out collection follow up. Posts payments and/or adjustments on assigned accounts and reviews and/or processes self pay credit balances.
• Receives and responds to patient, professional and clinical inquiries in person or by telephone and provides accurate processing and billing support. Explains insurance benefits, payments, claim submission, billing and general Business Office procedures.
• Reviews, verifies and evaluates demographic and third party payer information as they are related to Patient Accounts.
• Addresses patient complaints, financial concerns and any other issues in a courteous and professional manner using resources available both internally and externally.
• Manages all incoming internal and external customer phone calls, e-mails and written correspondence by researching, resolving and documenting all issues and concerns that are received.
• Performs other duties as assigned or needed to meet the needs of the department/organization.

• Preferred: Associates - Business- OR -Associates - Related Field

• Required: A minimum of 2 years Related Experience

• Sit: Continuously (67-100%)

• Stand: Occasionally (5-33%)

• Walk: Occasionally (5-33%)

• Stoop/Bend: Occasionally (5-33%)

• Reach: Frequently (34-66%)

• Crawl: Not Applicable

• Squat/Crouch/Kneel: Occasionally (5-33%)

• Twist: Occasionally (5-33%)

• Handle/Finger/Feel: Continuously (67-100%)

• See: Continuously (67-100%)

• Hear: Continuously (67-100%)

• Lift -Floor to Waist Level: Light (10-20 pounds)

• Carry: Light (10-20 pounds)

• Push/Pull: Sedentary (<10 pounds)

• Slide/Transfer: Not Applicable

• Indoor: Continuously (67-100%)

• Outdoor: Not Applicable

• Extreme Temperature: Not Applicable

• Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials.
• Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily.
• Occasional Drivers: Persons who drive from once per month to as frequently as once per week.
• Infrequent Drivers: Persons who are generally not expected to drive.

Infrequent Driver Reference ID: R3735