Patient Account Representative

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Job Summary:
Responsible for resolution and collection of outstanding Patient Account balances for healthcare providers while maintaining superior customer service and professionalism. We take pride is helping healthcare consumers resolve their accounts with the providers we serve. Candidates who are organized, great listeners, and have a strong desire to succeed are our best teammates!
Essential Job Functions:

• Service each interaction with the quality and integrity standards of Receivable Solutions and our healthcare provider clients
• Maintains acceptable levels of productivity
• Understands and effectively utilizes assigned client software systems
• Makes and receives consecutive calls in a call center environment.
• Documents all activity, maintains / organizes unit, and responds to all communication and/ or verbal inquiries from all relevant parties.
• Handles inbound and outbound telephone calls to patients with the goal of collecting payments in full or arranging a payment plan, while resolving all patient questions or concerns within the acceptable standards of assigned creditor clients.
• Models appropriate behavior in the handling of difficult interactions or accounts.
• Operates within the guidelines of the Fair Debt Collection Practices Act (FDCPA), Health Insurance Portability and Accountability Act (HIPAA), and any other applicable Federal, state, and local laws and company policies.
• Adheres to applicable policies, hospital/physician billing/departmental practices, and 3rd party requirements.
• Performs other related duties as assigned.

Required Skills/Abilities:
Excellent verbal and written communication skills.
Ability to handle and maintain confidential information
Strong work ethic

Education and Experience:

• High School Diploma or GED required
• 1+ years of call center experience
• 1+ years of experience with accounts receivable, healthcare billing and collections, preferred

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

This is a remote position.