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Form of workJob Description
We are looking for an Indirect Lending Center Representativeto leverage customer service skills, business knowledge, technical skills, and interpersonal relationship skills to assist and meet the needs of our customers.
The hourly compensation for this position is $16.00 - $18.00/hr. This is not a remote position.
The Indirect Lending Center Representative supports 1st Franklin branches, new and existing dealers and other personnel with telephone, email, and other channels with assistance using an online system that creates loans during specified hours. This support includes verifying fundamental operation of the computer, Internet access, and Operating Systems (OS)/browsers.
Principal Accountabilities and Key Activity
Delivers Administrative Functions to Support Indirect Lending
Provides Support to Indirect Lending Center
Education, Qualifications and Experience
Essential
We are looking for an Indirect Lending Center Representativeto leverage customer service skills, business knowledge, technical skills, and interpersonal relationship skills to assist and meet the needs of our customers.
The hourly compensation for this position is $16.00 - $18.00/hr. This is not a remote position.
The Indirect Lending Center Representative supports 1st Franklin branches, new and existing dealers and other personnel with telephone, email, and other channels with assistance using an online system that creates loans during specified hours. This support includes verifying fundamental operation of the computer, Internet access, and Operating Systems (OS)/browsers.
Principal Accountabilities and Key Activity
Delivers Administrative Functions to Support Indirect Lending
- Works directly with branches, dealers, and other personnel to resolve a complexity of needs to issues with system
- Creates user profiles, modifications, and deletions
- Coordinates with IT Departments and Vendors to ensure system support
- Creates documentation in various forms for reporting to Manager
- Learn and develop new systems as they are implemented
Provides Support to Indirect Lending Center
- Reviews information provided by dealers and other sources for accuracy
- Resolves user issues and logs comments to support tracking
- Perform review of all turndowns using credit standards
Education, Qualifications and Experience
Essential
- High School Diploma or equivalent
- Basic experience with a scripting language
- Displays high degree of accuracy and excellent problem and reasoning skills
- Demonstrate the ability to analyze relevant information and apply individual judgement
- Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
- Ability to maintain confidential business and personal information
- Action and result focused
- Strong communication skills (verbal / written / interpersonal)
- Proficient with MS Office Suite products
- Must possess a valid driver's license and the ability to operate an automobile
