Patient Access Representative - Lsu Health Center Ob/Gyn

Woman’s is more than just a hospital. We offer a variety of outpatient health clinics, specialty practices and services for the community. Woman’s LSU Health Center for OBGYN is looking for a full-time Patient Access Representative.

Requirements:

• High school diploma or equivalent required.
• Requires two to three years of physician, clerical and/or customer service experience. Experience with scheduling, referral processing, and insurance verification.
• Must have excellent customer service, phone, organizational, computer, and typing skills. Must have working knowledge of insurance companies. Must be multi-task oriented and some knowledge of medical terminology is preferred.

Responsibilities of the Patient Access Representative include, but are not limited to:

• Answers phone calls/faxes promptly and courteously. Identifies self and department. Responds to customer requests, forwards messages, and manages calls as needed.
• Obtains complete insurance information. Scans insurance card and verifies patient eligibility status. Contacts patient prior to appointment if there are insurance verification issues.
• Schedules follow-up or recurring appointments accurately and provides information and instructions to patients according to department policies and procedures.
• Transcribes referrals/referral triage.
• Selects proper guarantor account.
• Distributes mail and/or deliveries to physicians according to department policy and individual requests.
• Performs cashier duties as needed. Collects payments, issues receipts, and makes and documents cash deposits in drop box. Proficiently balances cash drawer. Notifies/documents any discrepancies or missing information.
• Scans loose reports and/or other medical records and documentation on the appropriate patient chart.
• Performs general clerical and office responsibilities such as emailing correspondence, maintaining lobby area, faxing reports, etc.
• Cross-trains and/or floats to other areas as directed by management.
• Is familiar with FMLA Process and comfortable with advising patients on wait time and policy.
• Uses Language Line effectively.
• Serves as preceptor.
• Performs other duties as assigned by practice manager, director and Vice President.

A Work Experience with Purpose

Woman’s is one of the largest specialty hospitals for women and infants in the United States. We are recognized throughout the country for our innovative programs, and we pride ourselves in surpassing the expectations of those we serve. Providing exceptional patient care and creating exceptional patient experiences are at the center of what we do at Woman’s. Our team consistently exceeds state and national benchmarks for patient satisfaction.

Our employees, organizational culture, mission, vision, values, and benefits make Woman’s a best place to work. In fact, for the 14th year in a row, Woman’s has been recognized as a Best Place to Work by Modern Healthcare – making us the only healthcare organization to earn the distinction every year since the program’s inception. We are proud of the level of care our staff provides to our patients and each other.

Hours

Monday – Thursday, 7:30am – 4:30pm

Most Fridays, 7:30am -2pm

Pay

$13.19 – $18.63

$150 Employee Referral Bonus

We are an equal opportunity employer and value diversity and inclusion at Woman’s Hospital. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.

Preferred