Patient Access Representative

Patient Access Rep III (Part Time)

115 West Silver Street,Westfield,MA

3 Months Contract

Required Vaccines- Hep, TB, and Flu

Part Time- M-F 8am - 1pm

Must have data entry experience and scheduling patient appointments
Some healthcare experience, doctors office, medical reception work
Verification of insurance coverage and collect/post payments to patient accounts

Summary: The main function of a Patient Access Representative is to act as the liaison between the organization and the customer/patient. They will provide product education and handle a wide variety of questions while ensuring a positive customer service experience.

Job Responsibilities:

• Act a liaison between the customer base and patients.
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
• Schedule patient appointments and greet patients upon appointment arrival
• Ensure a welcoming environment for all patients and visitors
• Assist patients with registration and check in procedures
• Data entry of patient demographics and billing information
• Verification of insurance coverage and collect/post payments to patient accounts
• Collect and prepare specimens for testing and analysis when needed
• Call physician offices to confirm the accuracy of test orders
• Monitor and log patient wait times on a regular basis
• Notify the supervisor of any patient issues in a timely manner
• Promote and provide information about patient services
• Manage office supplies to ensure proper inventory levels
• Open and close the office when required
• Perform administrative and clerical duties as necessary
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
• Inquire, clarify, and confirm customer requirements and understanding of the solution.
• Provide additional customer education and information as needed.
• Qualify and establish inbound new customers requesting ones products and services.
• Work in multiple databases to research complex issues and questions.
• Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report any discrepancies.
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.

Skills:

• Knowledge of Microsoft Office.
• Strong verbal and written communication.
• Courteous with strong customer service orientation.
• Understanding of medical terminology used in clinical setting.

Requirements:

• High school diploma or equivalent experience.
• Must have data entry experience and scheduling patient appointments
• Some healthcare experience, doctors office, medical reception work
• Verification of insurance coverage and collect/post payments to patient accounts
• Previous experience in customer service preferred.
• Bachelors degree preferred.
• 5-7 years of experience.

Job Types: Part-time, Contract

Pay: $20.00 - $23.00 per hour

Expected hours: 25 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• Customer service: 3 years (Required)
• Medical terminology: 4 years (Required)
• Patient care: 2 years (Required)
• liaison between the customer base and patients.: 5 years (Required)
• • Collect and prepare specimens for testing: 1 year (Required)

Ability to Commute:

• Westfield, MA (Required)

Ability to Relocate:

• Westfield, MA: Relocate before starting work (Required)

Work Location: In person