Patient Access Representative (Front Desk)

Interested candidates should apply directly to our Duffy Health Center website to expedite your application process.

https://duffyhealth.wpengine.com/employment-application/

Full-Time Patient Access Representative wanted for non-profit community health center: 40 hours week, M-F. EPIC /EHR trained REQUIRED.

Duffy Health Center is a patient-centered medical home, and every role requires functioning effectively using a team-based approach. The Patient Access Representative is responsible for providing administrative and clerical duties for Duffy Health Center.

Work includes responding to requests for information and assistance from patients and providers, scheduling appointments, verifying information, processing referrals, collecting and recording data, maintaining and updating records and files, and facilitating patient care.

A candidate for this position must have a High School diploma or equivalent, with advanced training in Medical Terminology, and at least two (2) years of experience in office administration; or any equivalent combination of education and experience. Experience with an EHR system (electronic health record) specifically Epic and/or ECW ; or any equivalent combination of education and experience.

Candidates with knowledge of public health insurance eligibility practices (i.e. MassHealth), are urged to apply.

A candidate for this position should have the following:

Knowledge of:

• EPIC
• Medical office practices, procedures, and medical terminology
• Use of office equipment and computer programs
• Company and departmental policies and procedures
• HIPAA regulations

Skill in:

• Written and verbal communication
• Interacting effectively and appropriately with patients and clients
• Accurate maintenance of records and files

Ability to:

• Commit to the philosophy and mission of Duffy Health Center which serves the homeless and at-risk population, and to the team-based approach as part of PCMH.
• Maintain confidentiality of information
• Plan and prioritize work, handle multiple priorities simultaneously in a timely manner
• Be flexible with clients, providers, visitors and work schedules
• Work independently and with a team
• Handle difficult situations effectively and professionally
• Meet deadlines

Duffy Health Center is committed to creating and maintaining a diverse workforce. We actively encourage applicants from minority racial and ethnic backgrounds, as well as historically marginalized groups. This includes but is not limited to LGBTQ persons and people with lived experiences of homelessness or recovery.

Duffy Health Center is an affirmative action-equal opportunity employer.

After successfully completing the first 90 days of employment, employees in good standing will be paid a $1500 sign on bonus.

Job Type: Full-time

Benefits:

• 403(b)
• 403(b) matching
• Bereavement leave
• Dental insurance
• Dependent care reimbursement
• Employee assistance program
• Family leave
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

Healthcare setting:

• Clinic

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• EPIC: 1 year (Required)

Work Location: In person