Patient Access Manager - Hospital Onsite

Job Family:
Patient Access General
Travel Required:
Up to 10%
Clearance Required:
None
What You Will Do:
This position is responsible for developing, implementing and managing the efficiency and effectiveness of the Patient Access Departments. This includes activities in scheduling, pre-admission, pre-registration, admission, registration, and quality assurance. This position will work closely with the Managers of HIM and Patient Financial Services to apply new and emerging approaches to our business processes. Also performs any and all related job duties as assigned.

• Promotes a service-oriented culture within the organization and assures satisfaction with the quality and amount of support provided for departmental functions, initiatives and projects.
• Assesses and responds to current and future internal and external healthcare trends in order to establish and ensure the necessary direction for revenue cycle activities.
• Continually seeks ways and means for improving the delivery and support of Patient Access activities and programs.
• Assures that all departmental systems incorporate the principles of total and continuous quality improvement while exceeding the expectations of the customers.
• Assures satisfaction among customer groups with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback.
• Understands the job functions of all Patient Access staff, is aware of process flow across departments, and involves them, as appropriate, when recommended actions may impact their work functions.

• Provides input into strategic plans, goals, objectives and budgets for Patient Access Department.
• Assists with implementation plans.
• Provides input into Job Descriptions for Patient Access positions.
• Develops operational procedures related to Patient Access Department that are site-specific and aligned with Guidehouse standards.
• Researches and recommends various technology tools available to support Revenue Cycle initiatives.
• Performs on-site operational reviews of various Patient Access processes and publishes recommended action plans/proposals in consultation with the Regional Director of Patient Access and Account Executive.
• In conjunction with other department leaders, implements strategic and operational initiatives in Revenue Cycle Management.
• Develops and utilizes monitoring and reporting techniques and systems.
• Maintains professional development and growth through professional affiliations, seminars and workshops to keep abreast of trends in revenue and healthcare in general.
• Participates as appropriate in continual education programs and activities that pertain to healthcare management, as well as specific functional areas.
• Develops and maintains an annual professional development plan.

• Supervision as required by the Management Agreement.
• Action plan development, monitoring and updates.
• Reporting of Revenue Cycle Indicators, Forecasts, etc. related to Patient Access.
• Achievement of specific performance objectives outlined for Up Front Collections; Registration Indicators & Quality Assurance.

• Complies with hospital, department, and unit standards, including but not limited to safety, quality management, environmental, confidentiality and patient care.
• Prioritize work and provides prompt and efficient service.
• Demonstrates competency in selected administrative skills, including but not limited to:
• Overall responsibility for hiring staff in scheduling of admissions, pre-certification, pre-registration, insurance verification, up-front cash collection, and financial counseling, outpatients and ER patients.
• Develop and monitor specific objectives, budgets, and performance standards for each area of responsibility.
• Establish policies and procedures for scheduling, admissions, pre-certification, pre-registration, insurance verification, up-front cash collection, bed control and ensure compliance.
• Coordinate with all appropriate departments within the hospital to ensure completion and accuracy of registration process, especially care management and ER care delivery.
• Stay up-to-date on all regulatory issues and ensure compliance.
• Ensure optimal staffing at all times. Communicate individual and team goals.
• Respond to complaints or inquiries as referred by the department staff.
• Collaborates with Quality Assurance/Trainer to assess quality of registrations and coordinate necessary training.

• Demonstrates "TBD" skills, including but not limited to participating and communicating in an articulate and persuasive manner with peers, staff, and management.
• Participates in the development and attainment of team, department, and hospital goals.
• Performs other related duties as assigned or requested.
• Ensures compliance to HIPAA and HITECH regulations to protect and secure all PHI of patients and client-proprietary information.
• Demonstrates responsibility and accountability for own professional practice in regards to:
• Attending and participating in team meetings;
• Utilizing email, memos, formal and informal meetings to disseminate information;
• Volunteering or accepting assignments for projects;
• Abiding by the hospital's (client's) mission, vision and team ground rules.
• Establishes professional contact and positive public relations with physicians' offices, patients, patients' families, insurance companies and other agencies as a representative of the hospital.

What You Will Need:

• Bachelor's Degree or equivalent experience.
• Two years hospital management experience in revenue cycle functions, preferred.
• Demonstrated competency in working in teams and ability to effectively communicate with all levels.
• Demonstrated leadership in creating and implementing new processes.

What Would Be Nice To Have:

• Oncology experience a plus

What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.