Address
Form of workJob Description
Summary
Interviews incoming patient or representative and enters information required for
admission by performing the following duties.
Requirements:Qualifications
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill,
and/or ability required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED) required; six to twelve
months related experience and/or training preferred.
Essential Duties and Responsibilities include the following. Other duties may be
assigned.
Interviews patient or representative to obtain accurate demographics.
Explains hospital regulations such as visiting hours, payment of accounts, and schedule of
charges.
Verification and eligibility of insurance benefits
Enters patient information and routes completed paperwork to appropriate departments.
Obtains signed statement from patient to protect hospital's interests.
Accepts and stores patient valuables when necessary.
Receives payments on account.
Other duties as assigned by supervisor
Competencies
To perform the job successfully, an individual should demonstrate the following
competencies:
Customer Service - Manages difficult or emotional customer situations; Responds
promptly to customer needs.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality;
Listens to others without interrupting; Keeps emotions under control.
Oral Communication - Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification; Responds well to questions; Demonstrates group
presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and
grammar; Presents numerical data effectively; Able to read and interpret written
information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and
openness to others' views; Gives and welcomes feedback; Contributes to building a
positive team spirit;.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others;
Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks
correctly and on time; Supports organization's goals and values; Supports affirmative
action and respects diversity.
Judgment - Displays willingnessto make decisions; Exhibitssound and accurate judgment;
Supports and explains reasoning for decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and
overcomes obstacles.
Planning/Organizing - Prioritizes and plans work activities; Usestime efficiently; Plans for
additional resources; Sets goals and objectives.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure;
Treats others with respect and consideration regardless of their status or position.
Safety and Security - Observes safety and security procedures; Determines appropriate
action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and
materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands;
Changes approach or method to best fit the situation; Able to deal with frequent change,
delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities
are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes
responsibility for own actions; Keeps commitments.
Initiative - Undertakes self-development activities; Seeks increased responsibilities; Takes
independent actions.
Innovation - Displays original thinking and creativity; Meets challenges with
resourcefulness; Generates suggestions for improving work; Develops innovative
approaches and ideas; Presents ideas and information in a manner that gets others'
attention.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Mathematical Skills
Ability to add and subtract two digit numbers and to multiply and divide with 10's and
100's. Ability to perform these operations using units of American money and weight
measurement, volume, and distance.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written
or oral instructions. Ability to deal with problems involving a few concrete variables in
standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of Database
software.
Other Qualifications
Medical terminology
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of thisJob, the employee isregularly required to sit; use hands
to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is
occasionally required to sit, stand, and walk. The employee must regularly lift and /or
move up to 25 pounds. Specific vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
The noise level in the work environment is usually moderate.
The incumbent must fulfill the performance of standards of this position and comply with
the policies, rules and procedures of the System, facility and department.
