Passenger Service Manager

Overview

The Passenger Service Manager performs and/or supervises contract personnel's performance of duties relating to passenger handling, servicing of aircraft, catering, and operational integrity. Ensures all handling services meet all company and governmental policies and regulations and that customers receive quality service.

Responsibilities

• Performs job duties in a timely and professional manner
• Communicates with Station Manager, service agents, and airport authorities
• Complies with all company procedures as outlined in company manuals and ensures that agents comply with all company and governmental safety and other applicable regulations and procedures
• Monitors, coordinates, and supervises all handling activities, including passenger check-in, baggage and cargo handling, catering, flight deck and cabin crew requirements
• Reviews all documentation to ensure accuracy and completeness and corrects inaccurate and/or incomplete information. Communicates serious or recurring issues to management
• Ensures all customers, vendors and airport authorities are aware of the company schedule for the station they are working
• Ensures services meet company standards with ground service equipment and manpower
• Completes and/or maintains company reports, messages, files, passenger manifests and documentation, logs and forms and ensures that necessary paperwork is completed
• Remains in contact with HQ with regards to updates and ground handling progress and during any delay situations
• Works closely with onboard maintenance and flight attendants to ensure all services are performed and necessary supplies are available to depart as scheduled
• Meets with vendors and establishes departure protocol for all services including catering and required uplifts necessary for flight
• Reports issues, defects and low supplies to HQ in a timely manner
• Monitors the stock and condition of forms and documents
• Coordinates all assigned duties with third party contractors
• Performs other duties as assigned

Qualifications

• Minimum of five (5) year experience as a Passenger Service agent in a charter/commercial environment
• Proven success in performing all Passenger Service agent duties
• Airline passenger and/or ground handling experience is required
• Knows and adheres to company operating and safety policies, operations, processes and procedures appropriate to the job
• Understands and uses airline and flight terminology and processes
• Proven leadership capabilities, and ability to work with minimal supervision in a fast paced environment is required
• Airline weight and balance certification is a plus
• Korean speaking is a plus
• Must be available to work Weekends, Holidays, and overtime when needed

About Air Premia

Headquartered in Seoul, Korea, Air Premia offers Premium Economy class to meet the demands of higher quality services at reasonable prices. Air Premia currently has flights (All Boeing 787-9 Dreamliner) from Incheon to Los Angeles, New York (Newark), Tokyo (Narita), and Bangkok. The San Francisco route is scheduled to launch in 2024.

Job Type: Full-time

Pay: Up to $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person