Passenger Service Agent

Job Description:

Are you a detail-oriented problem solver who focuses on providing outstanding customer service?

Then let your career take off with AGI as a Passenger Service Agent! Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

We are committed to providing the highest-quality service and maintaining our outstanding safety track record. As we grow, we only look for the best in the industry.

Roles and responsibilities: Check passengers and their luggage at the ticket counter and gates. Patiently handle customer concerns and complaints regarding ticketing and baggage handling. Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise. Announcements at the gate or over the general PA system regarding flight activity responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.

Qualifications: Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership. Have proficient computer skills. Be at least 18 and possess a High school diploma, GED, or work experience equivalent. Possess a valid driver’s license with a clean driving record (only required for some airports). Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record, and residence background checkIf you are applying at the following locations: San Francisco (SFO), proof that you are fully vaccinated against COVID-19 with a vaccine recognized by the CDC is required for employment.

Physical Requirements: Regularly lift up to 70 pounds (32 kg), lift, bend, push, and pull frequently, and work for extended periods around jet and machinery noises. Airlines are 24/7, so we need our team members to be flexible and work various shifts, including nights, weekends, and holidays. The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

AGI employees should apply through ADPM/F Disabled and Vet Equal Opportunity Employer

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Part-time

Pay: $17.00 per hour

Work Location: In person