Passenger Service Agent (Airline Industry)

About Air France-KLM

Air France and KLM are two renowned airlines that have joined forces to create one of the world's leading airline groups. With their combined expertise, these airlines have established a global presence and earned a reputation for providing quality services, operational excellence, and a customer-centric approach.

Working for Air France and KLM means becoming part of a diverse and talented team that strives for excellence in every aspect of the business. As an employee, you will have access to a wide range of career development opportunities, training programs, and a supportive work environment that encourages growth and innovation.

If you are passionate about aviation, customer service, and being part of a global industry leader, an opportunity with Air France and KLM can provide you with a rewarding and fulfilling career.

The Position

As a Passenger Service Agent with a strong emphasis on customer service skills, your primary responsibility will be to provide exceptional assistance and support to passengers at the airport. You will serve as a frontline representative of Air France and KLM, ensuring a positive and smooth travel experience for all customers. Your role will involve addressing inquiries, resolving complaints, coordinating services, and delivering excellent customer care.

Main responsibilities include:

1. Customer Service Excellence:

• Uphold high standards of customer service, ensuring that all passengers receive a positive and memorable experience during their travels on Air France and KLM
• Demonstrate empathy, patience, and professionalism in all customer interactions, creating a welcoming and pleasant atmosphere.
• Continuously seek opportunities to exceed customer expectations, proactively addressing their needs and providing personalized assistance.
• Serve first class La Premiere customers from their check in experience to boarding, ensuring that the standards for first class are maintained and that passengers have the experience they expect from the airline.

2. Operational Coordination:

• Communicate effectively with other airport and airline staff to ensure efficient check-in processes and seamless coordination.
• Coordinate with gate agents, cabin crew, and ground staff to facilitate smooth boarding and arrival procedures.
• Stay updated on flight statuses, gate changes, and other operational updates, and relay relevant information to passengers accurately and in a timely manner.

3. Technical Proficiency:

• Demonstrate proficiency in using computerized reservation systems to handle ticketing, booking modifications, and seat assignments.
• Ability to navigate airline-specific software and online platforms for managing passenger information, ticketing, baggage systems etc.

4. Safety and Security Procedures:

• Ensure compliance with security and safety procedures and regulations
• Assisting passengers with security-related inquiries and maintaining a safe environment.

5. Additional Duties and Responsibilities:

• Perform all other tasks as assigned by supervisors or management to contribute to the smooth operation of the airport and provide exceptional customer service.

Additional Requirements:

• Be at least 18 years of age and are legally authorized to work in the United States without sponsorship
• Pass an extensive post offer pre-employment background check and pre-employment drug test
• This position entails frequent walking and standing for extended periods of time and occasionally lift and maneuver baggage weighing up to 40 pounds

Job Specifics:

• $18.94/hour, with extra $5.95/hour Healthcare allowance for those who do not participate in the company health insurance
• Minimum 30 hours a week
• Working 5 days a week with 2 consecutive days off
• Choice of three healthcare plans, dental plan, and vision plan, generous 401(k) match, and flight benefits
• Comprehensive training will be provided

When applying, please ensure your resume is attached in .doc, .docx, or .pdf format only.

Air France and KLM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $18.94 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Night shift
• Overtime
• Weekends as needed

Application Question(s):

• Are you able to work late nights, weekends and holidays?
• What is your earliest possible start date?

Work Location: In person