Passenger Service Agent

Job Overview:

We are seeking a highly organized and customer-oriented Passenger Service Agent to join our team. As a Passenger Service Agent, you will be responsible for providing exceptional service to airline passengers, ensuring their travel experience is smooth and enjoyable. This position requires strong administrative and organizational skills, as well as the ability to communicate effectively with passengers from diverse backgrounds.

Responsibilities:

- Greet passengers and assist with check-in procedures
- Provide accurate information about flight schedules, delays, and gate changes
- Assist passengers with boarding and disembarking from the aircraft
- Handle passenger inquiries and resolve any issues or complaints
- Ensure compliance with Federal Aviation Regulations and airline policies
- Coordinate with other airport personnel to ensure efficient passenger flow
- Assist passengers with special needs or disabilities
- Handle baggage claims and assist with lost or damaged luggage
- Maintain a professional appearance and demeanor at all times

Skills:

- Excellent communication skills in English (additional languages such as French is a plus)
- Strong leadership abilities to effectively manage passenger interactions
- Administrative skills to handle check-in procedures and documentation accurately
- Organizational skills to manage multiple tasks in a fast-paced environment
- Basic math skills for handling ticketing transactions and baggage fees
- Knowledge of Federal Aviation Regulations and airline policies

If you are a customer-focused individual with strong interpersonal skills and the ability to thrive in a dynamic environment, we encourage you to apply for the position of Passenger Service Agent. Join our team and play a vital role in ensuring an exceptional travel experience for our passengers.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Part-time

Pay: $20.00 - $21.00 per hour

Expected hours: 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekends as needed

Ability to Relocate:

• Boston, MA 02128: Relocate before starting work (Required)

Work Location: In person