Party/Event Specialist

The Party/Event Specialist is responsible for providing excellent customer service to the patrons of the Bernard Weinger JCC hosting parties and events. 

As a Party/Event Specialist, you will create a welcoming presence for hosts and attendees, monitor the safety and inclusion of all attendees, assist with food/snack/beverage, assist with gift collection and transport to host vehicles after the party and post-party recovery and clean-up. 

You will be a team player and problem solver with a “can-do” attitude maintaining a positive image of the agency at all times.   When not managing an event, additional responsibilities include covering the front Customer Engagement Desk.

Key areas of responsibility: 

Party/Event Specialist:

• Greet all members, visitors and staff in a warm and welcoming manner.
• Ensure event host and guests are signed in with any necessary waivers submitted prior to the start of the event.
• Arrive up to one hour prior to event to set up room, and food service; prepare transport carts with any/all event supplies.
• Work with the Events Coordinator to understand the scope, activities, prep, and recovery of the event/party no less than one-week prior.
• Create a fun, safe, inclusive, and celebratory environment through good communication to all attending the Party/Event.
• Maintain focus on planned activities and adherence to timelines for each segment of Party/Event to match the agreement for start and end times.
• Limit activities to agreed upon rooms/areas for the Party/Event.
• Coordinate activities and timelines with other Captains/Coaches assigned to the Party/Event.
• Send Party/Event recap within 24 hours of the event to Manager, Customer Engagement.

Front Desk Coverage:

• Ensure visitors and staff show proper identification and purpose for being in the building when covering front desk.
• Manage front desk phones, including incoming, outgoing and inter-office calls.
• Assist with meetings with building requests.
• Handle and keep track of cash, check and credit card transactions per agency policies and procedures.
• Communicate customer comments, concerns and suggestions to the appropriate staff.
• Work with Customer Engagement Manager to solve customer issues quickly and efficiently.
• Work with building security to ensure proper closing procedures for the building.
• Be familiar with current events and program offerings for the entire agency.
• Provide administrative support to Bernard Weinger JCC business and program departments.
• Responsible for updating and maintaining member accounts and member cards.
• Maintain composure, positive presence, and efficiency in face of competing priorities.

Key Essential Job Duties/Physical Requirements:

• Lift/move children up to 40 lbs and carry them to safety in an emergency.
• Ability to stand, walk, stoop, kneel, crouch, or crawl.
• Ability to lift up to 25 pounds.
• Ability to manipulate, set-up, and tear down, materials needed for games/activities without assistance.
• Ability to stand and be active for 2-4 hours during an event/party.
• Ability to sit for long periods of time (up to 8 hours) in front desk area.
• Repetitive movement of arms and hands to operate computer, keyboard and mouse.
• Ability to operate equipment such as phone, computer keyboard, calculator and standard office equipment.
• Vision: must be able to distinguish between colors, shades and brightness with ability to focus.
• Repetitive physical ability to stand up and assist clientele and vendors with all building entrance, as well as all doors.
• React with physical and mental alertness in emergency situations and assist in evacuation process.

Days/Hours/%Travel: 

Common Party/Event hours are 1:00-6:00pm Saturday, 10:00am-2:00pm Sunday; scheduling is on an “on-call” basis per party bookings (typically known two-three weeks in advance).

Job Category:

Hourly

Requirements:

• High School Diploma; Bachelor’s degree (or working towards) preferred
• Must demonstrate previous administrative and customer service success.
• Previous experience working with children and families strongly preferred.
• Excellent communication skills (both written and oral).
• Highly organized with ability to manage own workload with attention to priorities, timelines and deadlines.
• Strong problem-solving skills, empathy and comfort level interacting with all ages.
• Must be able to work in a fast-paced environment with demonstrated ability to multitask with a strong attention to details!