Parts Warehouse Representative

Job Overview
Summary/Objective
The Parts Warehouse Representative is responsible for providing customer service and sales assistance in accordance with company policy. Acts as the primary interface with retail and wholesale customers as well as service department employees to sell the required parts accessories
Essential Functions

• Assists all "self-service" retails customers in accurately selecting required parts, suggest companion requirements, offer specials, and ensures that the customer is exposed to all available options and alternatives
• Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required
• Keeps accurate records of special order parts
• Answer phone calls, providing price quotes and other information to customers
• Takes phone orders, following all procedures and completing all required documentation
• Assist outside sales representatives with their orders
• Processes orders for daily shipment, delivery, or pick-up at counter
• Verify "will call" and "back-order" files weekly and return to vendors, or re-stocks those items not required
• Displays parts attractively to generate sales
• Replenish assigned inventory daily
• Assist service drive employees in selecting parts needed for repairs in process
• Order parts not in stock for required repairs in accordance with company policies
• Obtain credit authorization as required and in accordance with company policies
• Ensures all cash, credit, charge, purchase order, invoice and tax exempt sales are processes in accordance with company policies
• Issues credit for parts returned, in accordance with company policies
• Follows up on special ordered items and promptly notifies service drive employees when received
• Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock
• Conducts inventory control activities and audits as directed by Supervisors
• Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.
• Works with the service drive employee to ensure a timely turnaround of parts needed for internal jobs
• Follows up on customer concerns and complaints promptly, escalates any complaints to Parts Department Manager as needed
• Establishes and maintains good working relationships with service drive departments and the sales department
• Establishes and maintains good working relationships with "self-service" retail customers and wholesale customers to encourage repeat and referral business
• Completes all documents, forms and reports in accordance with company policy
• Uses proper safety equipment and acts in accordance with company policies, and regulations
• Keeps abreast of new equipment and tools available and recommends purchases
• Ensures that the work areas and customer waiting area are kept clean
• Follows all attendance and punctuality standards with adherences to timekeeping standards
• Follows the Company Code of Business Ethics and Conduct
• Understands and follows all work rules and procedures and follows lawful directions from Supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance for self in accordance with company policy
• Attends pertinent training on request
• Attends company meetings as required
• Other duties as assigned

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
Requirements
Competencies

• Excellent customer service skills.
• Ability to use empathy, technical expertise and understanding of company policies to satisfy customer requests.
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including but not limited to hazardous waste disposal, emergency response, safe driving and OSHA Right-to-Know
• Ability to ensure use proper safety equipment
• Computer proficiency
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others and be a positive influence on morale of department, dealership and organization

Supervisory Responsibility
No
Work Environment/Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Medium/Heavy Work - Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.
This position will require the employee to be standing for prolonged periods of time. This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.
This position requires the ability to hear and to talk
This position requires the ability to perform repetitive motion (doing the same activity over and over throughout the day)
Position Type/Expected Hours of Work
Works evenings, weekends and holidays as required.
Required Education and Experience
High school diploma or the equivalent and one year related experience or equivalent combination of education and experience.
Preferred Education and Experience
Associate's degree (A. A.) or equivalent; and two years related experience and/or training; or equivalent combination of education and experience. Minimum of one year's experience working in the service drive or at an auto parts retailer or wholesaler.
Additional Eligibility Qualifications (Certification/Licenses/Registrations)
ASE Certification preferred but not required
i-Car Certification preferred but not required
Specific manufacturer's certification preferred but not required
Valid Driver's License
Safety Sensitive Position
The essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.