Parts Counter Person

You want to be a part of something big. You're looking to grow your career while creating products that help society grow and customers thrive. You seek a workplace that fosters a split of innovation and independence, allowing you to pursue new ideas and take the actions needed to reach the company's goals as well as your own.
You're looking for somewhere you can be proud to work. We're looking for you.
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance.
Job Overview
This is a Parts Counter Person position that is based out of the Wilkes Barre, PA location. You will be providing parts support to customers for walk-ins, phone, service department and other media orders as well as processing, filing, expediting and updating department paperwork. This position is also responsible for some warehouse functions. Equipment knowledge and jobsite experience is a plus. In this role, you will be tasked with using multiple computer systems including inventory systems, email, MicroSoft programs, and other equipment parts look up systems. This position also requires a great deal of customer interaction on the phone, in person, and email communication. This is a Monday thru Friday, day shift schedule. The pay is $31.05 per hour.
What Komatsu Offers

• Industry competitive wages
• Comprehensive benefits package
• Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
• Employee recognition, career development opportunities, and excellent job security
• Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Key Job Responsibilities

• Assist phone and walk-in customers with parts requests. Research parts issues, generate sales orders and quotes using appropriate electronic media. Process invoices and customer returns. Maintain records to document activities.
• Assist service department with parts requests, returns, and inquiries. Document and track activities.
• Other duties as assigned to facilitate customer satisfaction, including parts pick-up and delivery.
• Assist with cycle counts of inventory, help identify obsolete inventory and recommend inventory.

Qualifications/Requirements

• Good computer skills
• Ability to work independently with minimum supervision
• Excellent customer service skills
• Strong oral and written communication skills
• Prior experience with CE and/or Mining Parts Counter, inventory, purchasing
• Ability to read and understand technical manuals, computerized inventory systems, phone skills, pricing systems.
• Valid drivers license and clean driving record
• Ability to safely operate a forklift

Disclaimer
All duties and requirements are essential job functions.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor(s)/manager(s).
Requirements are representative of minimum levels of knowledge, skill and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.