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Form of work
SalaryResponsibilities and Qualifications:
The Parts Counter Associate is responsible to sell parts to all customers, over the counter, through the shop, or on the phone.
- Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
- Inform customers of companion part requirements while ensuring the customer is exposed to the full product line
- Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed
- Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
- Review body shop estimate to be sure the parts that are ordered are correct and all pricing is in line with the estimate when applicable
- Pull and fill orders from stock
- Notify parts manager of out-of-stock parts or shop materials that need immediate attention
- Notify all necessary parties when special ordered parts have been received
- Pull orders and ensure sure all parts are tagged with customer names and job number
- Follow department policy and instructions on the special ordering of parts, plus S.O. aging
- Follow up on back-ordered parts and replenishes assigned inventory daily
- Maintain a prompt, efficient and timely flow of paperwork
- Makes sure all internal requests for parts are billed on service repair order
- Verify will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
- Receive payment from retail customers or obtain credit authorization
- Assist outside sales representatives with their orders
- Excellent communication and customer service skills, and able to maintain a professional image and demeanor
- Ability to multi-task in a fast paced environment
- Strong computer & phone skills is required (Internet, MS Outlook)
- Proficient in CDK is a plus!
- Bi-lingual is always a plus!
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
