Parts Account Specialist.

In this dynamic role, you'll be the conductor of a symphony of operations, harmonizing finance, supply chain, and transportation to deliver unparalleled customer satisfaction. With your exceptional communication skills and problem-solving prowess, you'll navigate complex scenarios, manage disputes, and ensure every order is processed with precision and timeliness.
Your ability to multitask and thrive in a fast-paced environment will be the key to your success in this pivotal role.
Responsibilities:
- Manage part orders and escalations from placement to invoicing through multiple channels (phone, fax, EDI, E-Mail, and websites) with promise dates, order entry support, date management, credit processes, transportation, international load codes, CPU, aged backlog - Partner with finance to support customers with credit evaluations, credit requests and lease requests, and credit lines.
- Manage part orders from placement to invoicing through multiple channels, including phone, fax, EDI, E-Mail, and websites to ensure 100% customer satisfaction.
- Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of orders, issues, backorders, supersessions, etc.
- Provide high quality service through efficient use of all Salesforce / Oracle / Siebel / Mapics and other operating systems related to order fulfillment and customer activity.
- Coordinate with the transportation provider to maximize efficiency of deliveries from a cost and delivery performance perspective.
- Utilize our Claims system (ETQ) to ensure claims e.g. DSI, claims, returns are processed based on policies and within established processing times.
- Responsible for driving customer satisfaction with assigned portfolio of customers
- Respond to product queries and for technical questions refer to appropriate channel.
- Drive pricing and order processing consistency within the channels.
- Leverage Salesforce Case Management system to effectively manage customer requests.
- Manage disputes and credit and rebill requests, responsible for all customer disputes and collaborating to resolve, and issuing requests as required.
Working hours: 8:00 AM - 5:00 PM
Skills:
- Manufacturing parts or Inventory experience
Education:
High School
Experience:
1-4 years
Qualifications:
- Minimum of 2-3 years of experience in a similar role
- Highschool Diploma or equivalent
If you're ready to take your career to new heights and become the maestro of order fulfillment, we want to hear from you! Apply now and unlock a world of opportunities where customer satisfaction is the ultimate symphony.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).