Partner Success Manager

Our mission at GoCo is to help small businesses spend less time on manual, HR tasks, so they can focus on growing happier, more productive teams. Backed by notable investors such as Salesforce Ventures and named one of the best places to work in Houston, we’re a close-knit team driven by honesty, hard work, fun and creativity. At GoCo every team member has a big impact on our business, and on the world!
 

About this role:

The Partner Success Manager will be responsible for outreach to existing customers to upsell additional HCM modules to drive incremental revenue.  This role will also need to educate and nurture our partner reps to ensure that they understand the unique value of GoCo and continue to provide additional leads for outreach. 

What will I be doing?

• Utilize list ot existing customers for outreach for upsell opportunities 
• Conduct introductory phone calls to customers to uncover business opportunities - includes understanding how they are using platform and helping them see value of other modules 
• Create ongoing relationship with partner reps to create trust and confidence to drive additional opportunities 
• Educate and nurture customer relationship on current offering and uncovering needs to created interest in additional HCM modules 
• Ability to explain products and services in a compelling way to created engagement 
• Setting product demo appointments for customers looking to upgrade 
• Staying organized and metric driven with proper logging of activity in CRM
• Collecting feedback on product value and  customer experience 
• Working closely with Strategic partner to identify best practices and share learnings

Necessary Skills

• Previous customer service experience or outbound inside sales representative experience, with demonstrated ability to nurture and grow relationships 
• Strong Communication Skills - Excellent verbal and written communication skills needed for building rapport with customers and reps, understanding their needs, and effectively articulating the value of GoCo
• Ability to build strong relationships and establish trust with customers and partner reps
• Strong Product Knowledge - ability to provide education and light demos 
• Bachelor’s Degree
• Strong desire to expand and acquire new skills
• Ability to thrive in a dynamic startup environment
• Ability to work effectively in a remote environment

Benefits and Perks

• Insurance benefits, including Health, Dental, Vision, HSA, Life Insurance, and more
• Equity/Stock options
• Flexible paid time off
• Paid parental leave

More reading, for your leisure

A normal work day at GoCo hardly feels like work at all. We love to push the limits utilizing the latest modern tech and take pride in delivering to our users a platform that is delightful, intuitive and beautiful.Personal learning and growth is also a key ingredient to GoCo’s culture. Managers act as mentors helping guide each team member in achieving their goals. If you’re a passionate, hard-working person wanting to make a big impact in their workplace, then we’d be delighted to work with you!

You can learn more about our culture, mission, and perks here: https://www.goco.io/careers/

If you don’t meet all of the requirements listed here, we still encourage you to apply. No job description is perfect, and we might find an even more suitable opportunity that matches your skills and experience.

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