Partner Onboarding Manager

Partner Onboarding Manager, US (Remote)

Linnworks is growing and looking for its next NORAM Partner Onboarding Manager!

As our Partner Onboarding Manager, you will manage partner relationships within our network of Certified Onboarding Partners. As their primary POC, you will ensure our partners are fully resourced and drive project delivery across all associated customers.

You'll support the Partner Services Manager in key deliverables centered around successfully and promptly onboarding customers. The Partner Onboarding Manager will focus on achieving customer goals and aligning with partners to manage customer expectations throughout the onboarding process.

This position is open to applicants residing in the Eastern and Central US Time Zones

In this role, you will:

• Act as the primary point of contact for all partners.
• Assist with allocating new service projects to partners.
• Act as Project Lead for selected partners.
• Assist Project Leads and provide oversight for all partners.
• Ensure that all SLAs for our customers are met.
• Ensure that service partners have access to all documentation and information needed.
• Provide weekly and monthly updates to your manager on partner performance.
• Be passionate about customer service, ensuring partners are champions of our values.
• Keep partners up to date on processes and new certification
• Provide coverage for the Partner Services Manager and Project Leads.
• Churn minimization: Minimize the number of service partners who leave by ensuring satisfaction and engagement with Linnworks.
• Risk mitigation: Reduce the risk associated with service partners' projects by providing proper oversight and support.
• Time to value: Minimize the time it takes for service partners to become proficient in our platform, allowing them to start delivering value to our customers as soon as possible.

The ideal candidate will bring…

• 1-2 years of client-facing experience in a SaaS, e-Learning, or Services company.
• Strong stakeholder and project management skills
• Excellent written and spoken English
• Experience with project management and technology implementation
• You're a motivated self-starter with plenty of grit and resilience
• You are an exceptional problem solver, with a strong ability to process and synthesize information
• You are commercially and technically minded: You have a clear understanding of the role that the product plays in driving business success
• You are ambitious: You are excited at the prospect of contributing to the growth of a fast-paced tech company, and you won't settle for mediocrity anywhere along the way
• You are proactive: You don't wait to be told what to do. You take initiative and find ways to get work done
• You are collaborative: You are a great team player. You are open-minded and committed to the success of your colleagues, and you are a positive presence in the room

Bonus Point for:

• Previous e-commerce experience
• Partner management skills

The good stuff:

We embrace diversity and inclusion and encourage our amazing team members to bring their authentic, fun selves to work every day. We offer a culture of innovation, mutual respect, support, and transparency. The competitive and comprehensive benefits our team members enjoy are designed to ensure you and your family members are healthy.

• 401(k) Plan with employer match
• Generous medical, dental, and vision plans
• Flexible spending, dependent care, and health savings accounts
• Equity
• Short-Term and Long Term Disability
• Life Insurance and AD&D Insurance
• Health and Wellness Initiatives
• Workplace Flexibility
• 20 days Paid time off
• 10 Company Holidays
• 14 Sick Days
• 2 Volunteer Days
• Employee Referral Program

Who we are:

As the global leader in the eCommerce automation sector, Linnworks has one mission: Giving our clients back their time to grow and lead their brands. Companies wanting to sell their products via marketplaces like Amazon, eBay, Facebook, etc need a platform to automate and monitor retail, inventory and shipping processes and performance. We have teams across North America and Europe, and we are backed by Marlin Equity Partners, a leading growth equity firm headquartered out of California.

Linnworks not only has the market-leading product for e-commerce automation but also attracts the best people in the industry. Highly skilled, passionate, and collaborative with a winning and customer-centric attitude - we pride ourselves on our people.

Life at Linnworks:

Linnworks is proud to be an Equal Opportunity Employer (EoE). We believe that diversity of experience, perspectives, and background leads to a better environment for our employees, and better service for our customers. The training and development of our employees is something we value deeply. We are committed to continuous investment into their personal growth, providing clear paths for career progression, and equipping them with the tools and training required to become experts in their profession.

Linnworks is proud to be an equal-opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin