AddressRequired Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
JOB DESCRIPTION
The Senior Business Segment Onboarding Manager within Consumer Business Banking is tasked with assisting new customers navigate the complexity of getting started (aka onboarding) with multiple solutions. As such, this function serves three main stakeholders: The customer, The executive who wants to make sure all products are being onboarded effectively and efficiently and the U.S. Bank Relationship Manager who needs a point person to own the coordination of the onboarding journey.
BASIC QUALIFICATIONS
- Bachelor’s degree, or equivalent work experience
- Three to five years of experience in project management activities
PREFERRED SKILLS/EXPERIENCE
- Thorough knowledge of assigned business line or functional area: Business Banking product knowledge preferred
- Superb relationship building experience desired
- Customer/Client-facing experience preferred
- Experience reviewing data dashboards in Power BI
- MS Suite knowledge (Excel, Outlook, Teams, PowerPoint, etc.)
- Demonstrated management and leadership skills
- Strong organizational skills
- Advanced knowledge of project management
- Ability to identify and resolve exceptions and to analyze data
- Excellent verbal and written communication skills
This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Responsibilities:
KEY PERFORMANCE METRICS FOR THE ROLE:
- Activation Rate (by product)
- Depth of Product Adoption and Usage
- Customer Satisfaction
- Internal Team Satisfaction
KEY RESPONSIBILITIES OF THE PERSON IN THIS ROLE:
- Build and manage detailed project plans for the multi-product onboarding journey thru to activation for each assigned customer
- Address/solve any challenges that may arise for the customer or with deliverables. Be creative with problem solving and collaborating across teams to move customer towards activation
- Be the single point of contact and go-to person for the customer
- U.S. Bank Relationship Manager for any issues/concerns related to the onboarding journey.
- Establish effective communication channels with customer, sales, and internal stakeholders, to ensure transparency on status, challenges, and milestones while driving accountability and clarity across all parties
- Design and drive efforts for continuous improvement to streamline the multi-product onboarding process, reduce complexity, and improve overall time to activation.
- Be the go-to person for leadership team for any matters related to the customers multi-product onboarding journey
- Provide onboarding/implementation subject matter expertise across all banking products and services,
- Ensure compliance with all policies and procedures
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la
