Engineering Manager, Onboarding

At Olo we develop an online food ordering platform used by many of the country's largest restaurant chains, reaching millions of consumers. Chances are if you've ordered directly from a restaurant brand's app or website, we've made that happen.

Olo is growing, and we need leaders like you to help us scale. Olo's Engineering Managers uplift and pave the way for their team to achieve their best work through transformational leadership, people-focused management, and a passion for creating great software.

Reporting to Engineering Director, you will manage and lead the new Onboarding team through developing products and features to improve our customer onboarding process.  There is an immense opportunity to take our onboarding process to the next level, and we're looking for a leader like you to pave the way for Olo's growth in this exciting area.

What You'll Do

• Your team comes first. As a servant leader, your main priority will be to support the team.
• You'll remain technical by facilitating design decisions and driving the team to their best technical abilities.
• Collaborate with Product, executive stakeholders, and the greater Engineering team to achieve results.
• Develop your staff through recruiting, mentoring, 1:1s, and targeted growth plans.
• Guide the development of the team's vision and execution while removing impediments to the team's progress

What We'll Expect From You

• 2+ years experience in an engineering leadership role
• Ability to dive deep into different system architecture conversations and decisions
• Experience with writing and collaborating on roadmaps, including product features and engineering improvements
• Experience with managing highly technical teams
• Experience with hiring and growing individuals on your team
• Experience with driving your team to deliver on roadmap consistently
• Experience with communicating with multiple stakeholders
• Experience with performance management and driving your team to deliver on the roadmap
• Experience with managing remote teams
• Empathy and concern for team and individual outcomes

Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 600 restaurant brands to jointly reach 85 million connected guests across approximately 78,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it! Learn more at olo.com.

We're remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, located in Tribeca.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $148k - $210k annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we're a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. 

California Residents: CCPA notice