Part-Time Temporary, Student Services Information Specialist

Part-time Temporary, Student Services Information Specialist

Urban Campus/Des Moines

24-T37

As soon as possible

Part-time Temporary Staff Positions

Erin E. Lee Schneider at eelee2@dmacc.edu or 515-697-7761

$20.55

Greet and assist prospective and current students, staff, visitors, and the general public by disseminating information concerning educational offerings, college policies and procedures, DMACC webpage navigation, community resources available to support students, events and activities. Maintain a database of community resource offerings. Communicate those offerings directly to students in need or to the Student Services team.

Receive and transfer calls received through the college switchboard. Update message lines as needed and act as liaison between DMACC and the Vital Support phone system.
Provide and distribute general college information, college procedures and policies, events etc. to students, staff, and general public in person, on the telephone and by mail and email.
Support Students with computer/testing lab functions
Perform other duties as assigned

High school diploma or GED
Two years of general office experience, which included or was supplemented by significant public contact and telephone work.(Postsecondary education may substitute for up to 1 year required experience with 15 semester hours equivalent to 6 months of experience.)
Experience providing exemplary customer service to clients in a stressful and fast paced environment while maintaining confidentiality.
Strong communication skills.
Ability to plan, organize and manage time and the commitment to follow through.
Excellent problem solving skills
Demonstrated ability to establish and maintain professional working relationship with a wide variety of individuals coming form different background.
Knowledge of current software applications.

Experience in post-secondary degree
Experience in a post secondary educational institution, particularly in financial aid. student accounts, admissions, or student affairs.
Demonstrated advocacy for students/clients and their needs.
Ability to speak a language other than English.

7:30 a.m – 1:00 p.m.

02/14/2024

Yes

DMACC is an Affirmative Action/Equal Employment Opportunity employer and embraces diversity. Women, minorities, individuals with disabilities and veterans are encouraged to apply. Individuals with disabilities desiring a reasonable accommodation in the application process should notify Human Resources at 515-964-6301 or by email jobs@dmacc.edu.
THIS VACANCY REQUIRES: 1) A complete DMACC Employment Application (personal information, educational history, employment history, and supplemental questions). Incomplete applications and commenting “See Resume” will not be accepted. The application form will be used to screen applicants for required qualifications.

https://jobs.dmacc.edu/postings/10951

Des Moines Area Community College shall not engage in nor allow discrimination covered by law against any person, group or organization. This includes in its programs, activities, employment practices, or hiring practices, and harassment or discrimination based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information (in employment), and actual or potential parental, family or marital status. Veteran status in educational programs, activities, employment practices, or admission procedures is also included to the extent covered by law.
Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure (HR3010). Complaint forms may be obtained from the Campus Provost’s office, the Academic Deans’ office, the Judicial Officer, or the EEO/AA Officer, Human Resources. ADA questions and concerns may be directed to the Section 504/ADA Coordinator at 2006 S Ankeny Blvd, Bldg 6, Ankeny, IA 50023, phone 515-964-6857, dso@dmacc.edu. Title IX questions and concerns may be directed to the Title IX Coordinator at 2006 S Ankeny, Blvd, Bldg 1, Ankeny, IA 50023, phone 515-964-6216, Title9@dmacc.edu. Questions or complaints about this policy may be directed to the Director of the Office of Civil Rights, U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, phone 312/730-1576, fax 312-730-1576, TDD 800-877-8339, email OCR.Chicago@ed.gov.