Address
Form of workServe food and beverage items with a knowledgeable, friendly and helpful manner to all guests. Work as a team to ensure every guest has a great experience.Greets all guests at table, respond to guest inquiries regarding menu, wine list and entertainment.
- Suggestive selling of menu items, beverages, desserts, etc. inform guests of daily specials and make recommendations.
- Anticipates and responds to guest needs.
- Responds to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude.
- Organizes and prioritizes service per appropriate service sequence.
- Takes menu, beverage and bar orders from guests and communicates orders to kitchen and/or bar through POS terminal.
- Checks food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met.
- Delivers food and beverages to table, pre-busses as necessary.
- Perform opening/running/closing duties according to policy.
- Has the ability to memorize menus and daily specials.
- Maintains line of sight/atmosphere control by circulating through work area throughout shift, while upholding all OEG safety and sanitation standards.
- Receives payment and process cash, credit card or traveler's check transactions according to OEG procedures.
- Performs other duties as assigned.
Education
- High School Diploma or equivalent preferred
Experience
- Experience in restaurant operations POS check and cash handling experience
Knowledge, Skills and Abilities
- Working knowledge of high volume restaurant operations and safe, responsible alcohol service
- Standard food preparation/presentation
- Skill in guest relations Wine and Liquor knowledge
- Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs
