Part Time Receptionist - Dispensary

Position Description

Receptionist for Grand Rapids, Michigan

Company:

Fluresh is a premium vertically integrated medical cannabis company obsessed with quality and wellness.

We believe that each individual connection between a patient and cannabis is unique, dynamic and matchless. Our goal is to provide Michigan medical marijuana patients with a growing portfolio of high-quality, premium branded cannabis products that are safe, reliable and trustworthy by combining our customer first focus with deep industry knowledge and state-of-the-art facilities.

Position Summary:

The Receptionist reports to a Provisioning Center (PC) Assistant Manager and is responsible for supporting the PC’s operations including, but not limited to; creating a welcoming customer experience, providing administrative support, and ensuring a clean and safe environment. The position is a key role for the company and is a critical component of the PC’s success.

Essential Duties and Responsibilities:

· Generate a welcoming environment by greeting and checking-in prospective, new, and returning patients.

· Provide general administrative and clerical support to the PC leadership team and staff, including; mail distribution, creating patient folders, organizing marketing materials, and managing entertainment in waiting area.

· Maintain a friendly, courteous, and compassionate demeanor in dealing with patients.

· Facilitate check-in process and direct new and existing patients to appropriate Cannabis Advisors.

· Provide reliable and accurate information to incoming callers in a friendly manner. Take messages and direct calls to appropriate personnel.

· Confirm changes in the patient’s address or physician’s recommendation that may have occurred since the patient’s last visit. Ensure patient files are up to date.

· Work to facilitate internal communications by providing information to employees, sales representatives vendors, etc.

· Organize the queue of patients so they are seen in the order of arrival and make exceptions as needed.

· Provide entry to the Provisioning Center Customer Service Area once patient’s registration has been completed.

· Ensure a clean waiting area by sweeping and mopping interior and exterior spaces as needed. Will perform light snow removal if necessary. Maintain clean bathroom by removing garbage from bathroom and ensures items are restocked.

· Help with updating leafly/ weedmaps in order to communicate current inventory and special offers.

· Work with security to ensure patient safety and flow.

· Other duties as assigned by supervisor.

Minimum Requirements:

· One to three years working as a receptionist in a professional environment with significant customer facing experience.

· Experience managing a complex phone system, along with strong Microsoft Office Suite exposure.

· Maintain a clean appearance and professional demeanor.

· High School Diploma or equivalent.

· Effective communication in the English language with all stakeholders.

· Must be 21 years old.

· Availability to support a 7-day retail business.

· A combination of the above will also be considered.

Preferred Requirements:

· Previous work history in the medical Marijuana industry or

· Significant exposure and knowledge of cannabis products and the endocannabinoid system.

· Point of Sale and broad computer skills.

· Bilingual is a plus

Key Relationships:

· Patients/ Customers

· Assistant Manager/ General Manager/Shift Leads

· All Provisioning Center staff and vendors

Physical Requirements:

· Extended time sitting

· Must be able to lift and carry at least 40 lbs.

Other Requirements:

· Follow-through and responsiveness

· Resourcefulness

· Team player

· Good listener and learner

· Flexible

· Respectful

· Can-do, positive attitude

Job Type: Part-time

Pay: From $14.50 per hour

Expected hours: No more than 30 per week

Benefits:

• Employee assistance program
• Employee discount
• Referral program

Schedule:

• 10 hour shift
• Every weekend

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person