Supervisor Of Patient Access Services

The Supervisor of Patient Access is responsible for the efficient operations of all their assigned registration area(s), to include staffing those areas, maintaining policy and procedures for the department and the hospital, and monitoring compliance of governing regulations associated with Patient Access. The Supervisor will also assist in other areas as needed, and directed by their up line Patient Access Manager and the Revenue Cycle Director. They will work closely with Patient Financial Services, Health Information Systems, clinical departments, and physician offices. The Supervisor will perform hands on Patient Access and kiosk / lobby concierge functions routinely.
They will ensure their staff is professional and courteous with our patients, as well as being efficient in throughput processes. They will be responsible for Patient Access complaints, point of service collections, and quality scores / errors in their assigned area(s). They will be responsible for participating in corrective actions on their team members.