Part-Time Order Picker (Ecommerce Fulfillment)

Job Summary

At Academy Sports + Outdoors, our Mission is to provide fun for all through strong assortments, value, and experience. The eCommerce Fulfillment Team Member, through an enthusiasm for the sports and outdoors business, is responsible for a premier customer experience in our curbside and in store pick up areas. This position provides products and solutions to a diverse customer base. Through this important work, the Fulfillment Team Member impacts customer satisfaction, store profitability, and Academy’s Purpose.

Job Description

Education:

• High school diploma or general education degree (GED) preferred

Work Experiences:

• Previous related work experience preferred

Skills:

• Excellent customer service orientation
• Effective problem solving and communication with customers and team members
• Proficiently use equipment such as basic hand tools, receiving and cleaning equipment
• Read and interpret documents such as safety rules, operating and maintenance instructions, plan-o-grams and procedure manuals
• Perform basic mathematical computations and apply common sense understanding to carry out instructions in written, oral or diagram form

Responsibilities:

• Responsible for all pick, pack, and ship functions within the store in order to deliver efficient and exciting experience for customers.
• Pick items for customers accurately and quickly in order to meet service and required time standards
• Properly prepare and pack customer orders for pick up and/or shipment to meet the required time standards
• Service customers with in store pick up process and curbside order process
• Maintain order queue
• Troubleshoot orders to ensure picks are accurate, free of damage, and escalate inaccuracies or out of stock if needed
• Work cancellation reports and move cancelled product back to sales floor
• Enthusiastically delivers a premium customer experience that makes customers want to return to online shopping
• Maintain organization and cleanliness of packing area and equipment
• Drive sales through exceptional customer service skills, sales techniques and product knowledge to connect customers with the right products.
• Required to learn and follow company policies, procedures and safety rules.
• Adhere to company work hours, policies, procedures and rules governing professional staff behavior.
• Duties may change and team members may be required to perform other duties or roles as assigned.

Physical Requirements & Attendance

• Ability to work a flexible work schedule including nights, weekends and holidays
• Constantly stand, walk, reach, handle, use repetitive motions (hand/wrist/fingers), feel and lift up to 20 pounds
• Frequently stoop, crouch, use fingers, grasp, push, pull, talk, hear and lift up to 21 to 40 pounds
• Occasionally required to sit, climb, balance and lift 41 to 60 pounds

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 6 – 30 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Referral program
• Tuition reimbursement

Experience level:

• Under 1 year

Schedule:

• Every weekend
• Monday to Friday

Work Location: In person