DUTIES AND RESPONSIBILITIES:
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
- Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
- Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.
- Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.
- Prepare General Manager daily, weekly and month end reporting packs.
- Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.
- Assist in the washing, drying, and folding of hotel laundry.
- Act as the security point of contact during various times in the shift.
- Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.
- Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
- Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Issue, control and release guest safe-deposit boxes.
- Comply with federal, state and local laws regarding health, safety, and alcohol services.
- Perform other duties as assigned.
Job Type: Part-time
Pay: From $20.00 per hour
Benefits:
- Employee assistance program
- Employee discount
- Professional development assistance
- Referral program
- Tuition reimbursement
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
Work setting:
- In-person
Work Location: In person