Part Time - Member Service Representative

Come join the Fort McClellan Credit Union in our mission to foster our community by supporting financial well-being for all!

Role:

The Part-Time Member Service Representative I (PT MSR I) is a full-service liaison between the members and the Credit Union. The PT MSR I will perform transactions, open accounts, resolve issues, originate loans, and guide the lobby. In this role, the PT MSR I will be offering members a personal experience from the moment they enter the branch, to the moment they leave. This is a part-time position that will work up to 25 hours per week and be asked to travel to various credit union locations.

Essential Functions & Responsibilities:

-Accurately process financial transactions in accordance with cash-control standards and protocols (i.e. placing appropriate holds, examining checks for proper endorsements, etc.).

-Responsible for rotating branch duties, including cash transactions and new account functions.

-Support member retention and relationship expansion through regular contact with existing and potential members.

-Maintain a thorough knowledge of all credit union products and services with the understanding of their features and benefits, as well as their processes, guidelines, and procedures.

-Maintain a thorough knowledge of credit union's core software including referrals, sales and contact events, phone logs, extended information, and reports.

-Possess a good understanding of the consumer loan process, guidelines, and a complete understanding of share certificates.

-Explain consumer loan products to members, assess members' needs, and recommend loan options. Request, evaluate, and interpret credit worthiness to ensure compliance with Fort McClellan Credit Union products and services.

-Balance the branch vault, ATM, and cash machines, as necessary.

-Fill in at other branches as needed.

-Responsible for following all BSA/OFAC policies and procedures.

-Perform other duties as assigned.

Job Type: Part-time

Pay: $13.00 - $14.50 per hour

Expected hours: 25 per week

Physical setting:

• Office

Schedule:

• Monday to Friday
• No weekends

Work Location: In person