Address
Form of work*** Must live within vicinity of Madison, WI campus location ***
Who We Are
WPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS Health Solutions has been making health care easier for the people we serve for more than 75 years. Proud to be military and veteran ready.
Culture Drives Our Success
WPS’ Performance-Based Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an inclusive and empowering employee experience. We recognize the benefits of Diversity, Equity, and Inclusion as an investment in our workforce—both current and future—to effectively seek, leverage, and include diverse perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.
From 2021 to 2023, WPS Health Solutions was recognized for several awards:
- Madison, Wisconsin’s Top Workplaces
- USA Top Workplaces and the cultural excellence awards for Remote Work and Work-Life Flexibility
- Achievers 50 Most Engaged Workplaces® with the further honor of Achievers “Elite 8” winner in the category of Culture Alignment
- DAV Patriot Employer
- VETS Indexes 4 Star Employer
- BBB Torch Award for Ethics from Better Business Bureau of Wisconsin
Role Snapshot
Provide clerical services in opening, identifying, prepping, and sorting all incoming mail/documents for all lines of business and contracts in order to bring them under initial control within a strict timeframe.
In this role you will:
- Perform various clerical tasks requiring some diversity and application of several established procedures.
- Open, identify, sort, and route all incoming claim and non-claim documents according to in document type, scanning needs, and guidelines for multiple contracts to the appropriate departments.
- Perform basic, routine equipment maintenance, including but not limited to, automated mail opening equipment.
- Meet department requirements for quality based on weekly audits and department productivity.
- Anticipate, participate, and make recommendations in changing conditions.
- Adhere to all safety guidelines.
- Batch and dispatch claims/documents according to specified divisional guideline.
- Empty recycle bins into locked containers.
- Deliver buckets of sorted/prepped claims/documents utilizing carts as needed.
- Maintain an organized workspace while keeping supplies stocked.
- Comply with system security requirements contained in WPS Information Systems Policy which include appropriate use of hardware and software, ensuring confidentiality.
- Comply with all WPS policies and procedures, which include maintaining confidentiality of information.
How do I know this opportunity is right for me? If you:
- Have entry-level experience but are interested in future opportunities to progress into more advanced roles.
- Would like to set your own work hours. **See below for details
- Have attention-to-detail and concentration skillsets with the ability to compartmentalize tasks
What will I gain from this role?
- Being in a position that has high potential for future advancement.
- Working a flexible schedule that fits your needs – **See below for details
- Being eligible for healthcare benefits from Day 1 for full-time positions.
- Gain experience working in an environment that serves our Nation’s military, veterans, Guard and Reserves and Medicare beneficiaries
- Working in a continuous performance feedback environment.
Minimum Qualifications
- High school diploma or equivalent.
- Experience using personal computer with basic keyboarding skills.
- Ability to learn multiple divisions’ opening, identifying, prepping, and sorting guidelines.
- Ability to learn basic office procedures and Mailroom filing systems, forms, and routines.
- Ability to operate office equipment, including copier, automated mail opening machines,
- computer, etc.
- Ability to learn and access system-related applications and programs.
- Ability to assume multi-faceted tasks with flexibility to adjust to continuing change and
- fluctuating workloads.
- Demonstrated ability to understand and accurately follow written guidelines/procedural
- updates to comply with all relevant ISO policies and procedures.
- Ability to transport materials weighing up to 50 lbs. using proper equipment to designated locations required.
Hourly Rate of Pay
- Starting hourly rate: $16.40/hour based on county SCA rates.
**Part Time Schedule:
- On Site – Madison WI – Tradewinds Building - 5049 Tradewinds Parkway - Madison, WI 53718
- Workdays: Monday, Thursday and Friday.
- Hours are negatable between 7:00am and 7:00pm central – 16 Hours per week.
- Training shift: 8:00a – 12:00p CST for 4 weeks
Benefits
- This is a Non-Bargaining Unit position
- 401(k) with dollar-per-dollar match up to 6% of salary (100% vested immediately)
- Competitive paid time off
- Review additional benefits here
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