Part Time IT Help Desk Technician

Position Type:
Technology/Computer Facilitators
Date Posted:
10/30/2023
Location:
All District
Date Available:
Nov 2023
Closing Date:
Until FilledVACANCY NOTICE
2023-2024
October 30, 2023
Branford Public Schools Technology Department
Part Time IT Help Desk Technician
Position Definition: We are seeking a Part-Time IT Help Desk Technician to provide essential technical support and assistance to our students and staff, ensuring smooth and efficient use of technology resources.
The Part-Time IT Help Desk Technician will play a crucial role in assisting employees with their technical needs, troubleshooting issues, and maintaining a high level of technology service within the organization. This role is part-time and offers flexibility for those with a passion for IT and strong problem-solving skills.
Salary Range: $20-22 per hour
Supervision Received: Receives overall direction from the Director of Technology
Terms of Employment: 190 days
Examples of Essential Duties:
User Support:

• Respond to Help Desk tickets promptly and provide first-level technical support to employees.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Assist users with setup, configuration, and troubleshooting of various devices and applications.

Ticket Management:

• Create, update, and close support tickets in a timely and accurate manner.
• Prioritize and escalate issues as necessary to ensure a quick resolution.
• Maintain detailed records of all Help Desk interactions.

Software Installation and Maintenance:

• Assist in the management of software licenses and updates.
• Collaborate with IT staff for larger software deployment and maintenance projects.

Hardware Support:

• Provide support for computer hardware and peripherals, including troubleshooting and repairs.
• Assist with equipment setup, moves, and inventory management.
• Collaborate with IT staff for larger hardware maintenance and support.

User Training:

• Educate employees on the effective use of technology tools and applications.
• Participate in group training sessions as needed.

Data Security and Compliance:

• Assist in implementing and enforcing security measures to protect data and systems.
• Ensure adherence to data security policies and compliance requirements.

Minimum Qualifications:

• High school diploma or equivalent; associate's degree or relevant certifications (e.g., CompTIA A+) is a plus.
• Previous experience in a technical support role or a strong interest in IT support.
• Knowledge of computer hardware, software, and operating systems (Windows, macOS, Google Suite, Chromebooks)

Professional Qualities

• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively.
• Availability to work part-time hours with potential for flexibility.

License or Certificate: A valid driver's license is required and the ability to drive between school locations
Start Date: November 2023
Open Until Filled
Interested candidates must complete the application online at
www.branfordschools.org
(Internal candidates should provide all the required information.)
Bilingual English/Spanish candidates encouraged to apply